TOWER Trust Reorganisation Enhances Services
TOWER Trust Reorganisation Enhances Services, Introduces Savings
Wide-ranging changes within TOWER Trust (the New Zealand Trustee arm of the TOWER Financial Services Group) will enhance services to clients, introduce savings and position the company as one of New Zealand’s leading advisers on personal investment, savings, tax, wills and estates, TOWER Trust New Zealand General Manager Glenn Clark said today.
Mr Clark said TOWER Trust had recently reviewed its personal client services group and, following consultation with staff, changes would be made in key areas from January 2001.
“We are introducing the latest customer relationship technology to enhance services to our clients and we expect to make savings of nearly half a million dollars a year,” Mr Clark said.
“As a result, from early next year, back office processing will be centralised in Dunedin rather than being carried out in our six offices around New Zealand. This move will free up our client account managers to spend more time with their clients rather than with files and papers.
“New jobs will be
created at our Dunedin service centre, but unfortunately,
there will be some staff on a regional basis who no longer
have positions with TOWER Trust. They will be re-deployed
where possible and if not, they will be offered a suitable
payout as well as assistance to find alternative
“The time is right to reorganise the business to meet the demands of the increasingly competitive market. We need to ensure that we are in the best position to deliver top quality services to our clients and that the business is efficient – this is especially important for a company which is part of a listed entity, like TOWER,” Mr Clark said.
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