Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

TOWER Trust Reorganisation Enhances Services

TOWER Trust Reorganisation Enhances Services, Introduces Savings

Wide-ranging changes within TOWER Trust (the New Zealand Trustee arm of the TOWER Financial Services Group) will enhance services to clients, introduce savings and position the company as one of New Zealand’s leading advisers on personal investment, savings, tax, wills and estates, TOWER Trust New Zealand General Manager Glenn Clark said today.

Mr Clark said TOWER Trust had recently reviewed its personal client services group and, following consultation with staff, changes would be made in key areas from January 2001.

“We are introducing the latest customer relationship technology to enhance services to our clients and we expect to make savings of nearly half a million dollars a year,” Mr Clark said.

“As a result, from early next year, back office processing will be centralised in Dunedin rather than being carried out in our six offices around New Zealand. This move will free up our client account managers to spend more time with their clients rather than with files and papers.

“New jobs will be created at our Dunedin service centre, but unfortunately, there will be some staff on a regional basis who no longer have positions with TOWER Trust. They will be re-deployed where possible and if not, they will be offered a suitable payout as well as assistance to find alternative employment.
Page 2

“The time is right to reorganise the business to meet the demands of the increasingly competitive market. We need to ensure that we are in the best position to deliver top quality services to our clients and that the business is efficient – this is especially important for a company which is part of a listed entity, like TOWER,” Mr Clark said.


ENDS

For further information please contact:
Glenn Clark
General Manager
TOWER Trust
Telephone: 0-4-495 0995
021 417 907

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Super Fund/Canada Bid v NZTA: Tow Preferred Bidders For Auckland Light Rail

The two preferred delivery partners for Auckland light rail have been chosen and a final decision on who will build this transformational infrastructure will be made early next year, Minister of Transport Phil Twyford announced. More>>

ALSO:

9.3 Percent: Gender Pay Gap Unchanged Since 2017

“While it has remained flat since 2017, the gender pay gap has been trending down since the series began in 1998, when it was 16.2 percent,” labour market statistics manager Scott Ussher said. More>>

ALSO:

Ex-KPEX: Stuff Pulls Pin On Media Companies' Joint Ad-Buying Business

A four-way automated advertising collaboration between the country's largest media companies is being wound up after one of the four - Australian-owned Stuff - pulled the pin on its involvement as part of a strategic review of its operations ... More>>

Bus-iness: Transdev To Acquire More Auckland And Wellington Operations

Transdev Australasia today announced that it has agreed terms to acquire two bus operations in Auckland and Wellington, reaching agreement with Souter Investments to purchase Howick and Eastern Buses and Mana Coach Services. More>>

ALSO: