Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Telecom Working To Restore Mobile Phone Services

Telecom is working to restore mobile phone services to customers on the 025 network, after a software problem caused outages to many customers this morning.

"We are working with software supplier Ericsson to resolve the problem as swiftly as possible and hope to have most affected customers back on the network within a few hours," Telecom's General Manager, Mobility, Lorraine Witten says.

"We apologise to affected customers and want to assure them that we and Ericsson are pulling out all the stops to restore service," she says.

The outage has affected service to prepaid customers and up to 60% of customers on post-paid call plans.

Customers affected by the outage have not been able to receive calls and may have had problems making calls.

Calls to the emergency services 111 network are not affected.

Telecom is asking customers trying to make calls in a few hours time to switch their phones on and off several times before attempting to use them, to register with the 025 network again.

The outage occurred at 7:00 am this morning after problems with a software upgrade.


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Budget Policy Statement: 'Wellbeing Of NZers At The Heart Of Budget Priorities'

“We want a wellbeing focus to drive the decisions we make about Government policies and Budget initiatives. This means looking beyond traditional measures - such as GDP - to a wider set of indicators of success,” Grant Robertson said. More>>

ALSO:

Short Of 2017 Record: Insurers Pay $226m Over Extreme Weather

Insurers have spent more than $226 million this year helping customers recover from extreme weather, according to data from the Insurance Council of NZ (ICNZ). More>>

Environment Commissioner: Transparent Overseer Needed To Regulate Water Quality

Overseer was originally developed as a farm management tool to calculate nutrient loss but is increasingly being used by councils in regulation... “Confidence in Overseer can only be improved by opening up its workings to greater scrutiny.” More>>

ALSO:

Deal Now Reached: Air NZ Workers Vote To Strike

Last week union members voted overwhelmingly in favour of industrial action in response to the company’s low offer and requests for cuts to sick leave and overtime. More>>

ALSO: