Workers At WestpacTrust Deserve Credit, Says Finsec
"Today's announcement that WestpacTrust has picked its customer satisfaction rating up out of the gutter will be good news to member of Finsec who work at WestpacTrust," said Gordon Webley of Finsec, the union for bank workers.
"Workers at the bank can take a great deal of credit for the improved customer service ratings," said Mr Webley, a senior industrial officer with the union.
"Customer service is what draws people into banking in the first place. It's a much less stressful situation for workers when the bank creates conditions that allow them to improve that service."