Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


ANZ has trouble with its sums

Thursday, May 03, 2001 Finsec Media Release

3 May 2001

For immediate release

ANZ has trouble with its sums

"ANZ is closing two branches in Lower Hutt and replacing them with one," said Geraldine Molloy of Finsec. "And yet their media release on May Day says that they have opened a new branch there.

"Is this a joke?

"The five ANZ staff whose positions have disappeared in Lower Hutt don't think so. And those who are left are going to find it even harder to give good customer service as ANZ's staffing levels are already dangerously low, relief staff are almost non-existent and customer queues are long.

"As the KPMG Financial Institutions Performance Survey 2001 points out, the only thing that differentiates banks from each other these days is customer service. ANZ can't close a branch and pretend they care about customers. Many customers will see this as an unwelcome attempt to push them onto telephone or internet banking.

"The global head of the ANZ Banking Group, Mr John McFarlane has recently spoken about the need for banks to acknowledge and live up to their social responsibilities to the community. Is cynical spin-doctoring of the facts what he had in mind?" Ms Molloy asked.

Ends

Contact: Jan Farr, 04 801 2004, 021 525 588

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Onetai Station: Overseas Investment Office Puts Ceol & Muir On Notice

The Overseas Investment Office (OIO) has issued a formal warning to Ceol & Muir and its owners, Argentinian brothers Rafael and Federico Grozovsky, for failing to provide complete and accurate information when they applied to buy Onetai Station in 2013. More>>

ALSO:

Tomorrow, The UN: Feds President Takes Reins At World Farming Body

Federated Farmers president Dr William Rolleston has been appointed acting president of the World Farmers’ Organisation (WFO) at a meeting in Geneva overnight. More>>

ALSO:

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news