BP Brings Marine Diesel Situation Under Control
Most of BP’s 15 marine fuel stations will be open for business tomorrow (Friday, 1 June 2001) in time for the long weekend.
They will be open between 7am – 7pm until further notice.
Pumping out of BP’s marine stations has been going on since the company closed them last Saturday due to problems with diesel clogging some filters.
BP staff are today phoning the 166 customers who bought diesel from a BP marine station between March 20 – May 26 to discuss the procedure for pumping out and refueling their boats.
Anyone who bought diesel from a BP marine fuelling station before March 20 will not be affected.
BP Managing Director Peter Griffiths said all of BP’s major marine customers have also been contacted. (These customers have larger vessels that are fuelled from road tankers, not at a marine fuelling station).
“I’m delighted to say that most of our large marine customers have already been pumped out and refuelled and some have already gone to sea.”
Mr Griffiths said land-based customers who use the diesel are unlikely to experience problems.
“To date, the number of callers to our help line and the 0800 claims line indicate that it may be only a fraction of all diesel vehicles that are affected.”
Mr Griffiths said people should contact a diesel mechanic if they experience difficulty starting, significant power loss and stalling after starting.
“If they need a new filter, then BP will pay for it to be replaced. To organise a claim, contact 0800 003 002 (the free phone line set up on behalf of the four major oil companies).
Mr Griffiths thanked BP customers for their patience while the situation is resolved.
“I’m proud of the way the BP team is working to get this situation resolved with as little disruption to our customers as possible.”
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