Mobil Marine pump-outs progress

Media statement
For immediate use 5 June 2001

Mobil Marine pump-outs progress

Mobil today began contacting individual recreational boat owners to make arrangements for pumping quality-affected diesel from their tanks.

Mobil spokesperson, Kimberley Allan, said that the company had scanned its sales records and had identified more than 600 Mobil customers around New Zealand who were likely to be affected and would be ringing or writing to them over the course of this week.

Ms Allan said that, while the logistics of the exercise were extremely complicated, Mobil was committed to ensuring all its customers suffered as little inconvenience as reasonably possible.

“I’m very pleased with the progress we’ve made on refuelling our commercial marine customers – while maintaining only the most rigorous standards of personal and environmental safety – and we want to do the same for our recreational marine customers as soon as we can,” she said. "We have drawn in additional resources from off-shore to enable us to continue to progress pump-outs in a safe and timely manner.

“Obviously, I’m aware that this has been a very frustrating time for a lot of people and I want to thank the vast majority of our customers for their patience and understanding over the past couple of weeks.”

Ms Allan said Mobil was also continuing to work closely with other customer groups - including the agricultural sector – to address any specific concerns they may have.

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She said Mobil customers who needed information should call the company’s customer service freephone on 0800 808 666.

ENDS

Mobil customer call centre: 0800 808 666
Industry diesel user freephone: 0800 003 002

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