Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

ANZ And Computerland World Class Assessment Rating

Gartner Gives ANZ And Computerland World Class Assessment Rating

The measurement arm of internationally recognised IT research and consulting company - Gartner - has given ANZ and its partner Computerland a world class rating in a recent efficiency and quality assessment.

The assessment shows that ANZ rates up to 72% better in terms of cost savings and efficiency than its peer group. The peer group consisted of similarly complex banking and finance organisations from the Asia-Pacific region, Europe and North America.

The study covered 2750 of ANZ's desktop PC and internal server users and the support systems provided by Computerland.

In the key result area of total cost per desktop, ANZ is 28.4% on average more cost efficient than the peer group. This translates to savings of $3,623 per annum per ANZ user or nearly $10,000,000 in total direct costs.

In the cost of support area ANZ is making savings of approximately 30% compared to the peer group, which Gartner says is due to better performance in all operations areas. The highlight of the report shows that ANZ is making a 72% saving on its help desk services, which are outsourced to Computerland.

An indirect costs or lost productivity comparison also shows that ANZ 'spends' approximately 27% or $2000 less per its 2750 users per annum. This means staff can concentrate on their primary job, are less distracted and spend less time trying to sort out problems with their PC systems.

ANZ Managing Director, Dr Murray Horn, says the assessment shows that the Bank's investment in technology and services was now beginning to translate into tangible benefits.

"These results are great for both staff and customers, proving that one of ANZ's key strategies - etransformation - is working well," he says. "This efficiency will help us deliver better and faster services to our customers.

"Our focus has been achieving high quality and value for money systems and the Gartner survey confirms we have met these objectives."

Computerland Chief Executive Chris Mackay says the results of the assessment are a credit to both ANZ as the client and Computerland as the supplier.

"The success of the partnership is due to both organisations commitment to implementing best practice standards. The results also demonstrate the effectiveness of competitive outsourcing."

ENDS


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Industry Report: Growing Interactive Sector Wants Screen Grants

Introducing a coordinated plan that invests in emerging talent and allows interactive media to access existing screen industry programmes would create hundreds of hi-tech and creative industry jobs. More>>

ALSO:

Ground Rules: Government Moves To Protect Best Growing Land

“Continuing to grow food in the volumes and quality we have come to expect depends on the availability of land and the quality of the soil. Once productive land is built on, we can’t use it for food production, which is why we need to act now.” More>>

ALSO:

Royal Society: Calls For Overhaul Of Gene-Technology Regulations

An expert panel considering the implications of new technologies that allow much more controlled and precise ‘editing’ of genes, has concluded it’s time for an overhaul of the regulations and that there’s an urgent need for wide discussion and debate about gene editing... More>>

ALSO:

Retail: Card Spending Dips In July

Seasonally-adjusted electronic card spending dipped in July by 0.1 percent after being flat in June, according to Stats NZ. Economists had expected a 0.5 percent lift, according to the median in a Bloomberg poll. More>>

ALSO:

Product Stewardship: Govt Takes More Action To Reduce Waste

The Government is proposing a new way to deal with environmentally harmful products before they become waste, including plastic packing and bottles, as part of a wider plan to reduce the amount of rubbish ending up in landfills. More>>

ALSO:

Earnings Update: Fonterra Sees Up To $675m Loss On Writedowns

“While the Co-op’s FY19 underlying earnings range is within the current guidance of 10-15 cents per share, when you take into consideration these likely write-downs, we expect to make a reported loss of $590-675 million this year, which is a 37 to 42 cent loss per share." More>>

ALSO: