Gartner Gives ANZ And Computerland World Class Assessment Rating
The measurement arm of internationally recognised IT research and consulting company - Gartner - has given ANZ and its partner Computerland a world class rating in a recent efficiency and quality assessment.
The assessment shows that ANZ rates up to 72% better in terms of cost savings and efficiency than its peer group. The peer group consisted of similarly complex banking and finance organisations from the Asia-Pacific region, Europe and North America.
The study covered 2750 of ANZ's desktop PC and internal server users and the support systems provided by Computerland.
In the key result area of total cost per desktop, ANZ is 28.4% on average more cost efficient than the peer group. This translates to savings of $3,623 per annum per ANZ user or nearly $10,000,000 in total direct costs.
In the cost of support area ANZ is making savings of approximately 30% compared to the peer group, which Gartner says is due to better performance in all operations areas. The highlight of the report shows that ANZ is making a 72% saving on its help desk services, which are outsourced to Computerland.
An indirect costs or lost productivity comparison also shows that ANZ 'spends' approximately 27% or $2000 less per its 2750 users per annum. This means staff can concentrate on their primary job, are less distracted and spend less time trying to sort out problems with their PC systems.
ANZ Managing Director, Dr Murray Horn, says the assessment shows that the Bank's investment in technology and services was now beginning to translate into tangible benefits.
"These results are great for both staff and customers, proving that one of ANZ's key strategies - etransformation - is working well," he says. "This efficiency will help us deliver better and faster services to our customers.
"Our focus has been achieving high quality and value for money systems and the Gartner survey confirms we have met these objectives."
Computerland Chief Executive Chris Mackay says the results of the assessment are a credit to both ANZ as the client and Computerland as the supplier.
"The success of the partnership is due to both organisations commitment to implementing best practice standards. The results also demonstrate the effectiveness of competitive outsourcing."