Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Telecom Helps New Zealanders Concerned By Crisis

Telecom Helps New Zealanders Concerned By Crisis In The United States

Telecom New Zealand says good use is being made of the 0800 number it set up by 8am yesterday for New Zealanders with family and friends in the United States.

“So far, over 2000 New Zealanders have made use of this service, and calls today remain heavy,” says Kevin Stratful, Telecom General Manager Sales and Service.

“The number - 0800 USA 111 – can be used at any time of the day by people in New Zealand wanting to find out information about family and friends in the United States.

“New Zealand Police staffed the number until 4pm yesterday, when MFAT staff took over answering calls. If MFAT staff get overloaded with enquiries at any stage, calls will be automatically switched through to 120 Hamilton-based Telecom 123 customer enquiry staff, who have volunteered to answer calls on MFAT’s behalf on a 24-hour basis.

“By early yesterday morning, Telecom had also made direct contact with the Office of the Prime Minister and Cabinet, Defence, MFAT and the United States Embassy in New Zealand offering to provide them with whatever telecommunications services they might need to assist them deal with the crisis. So far, our offer of extra support has not been required.”

Calls from New Zealand to the States yesterday ran at two and a half times the volume of calls that are usually made. Telecom was able to maintain service to the States but asked New Zealanders to limit their calls as much as possible as local networks in the States, particularly around New York, were heavily overloaded.

“Telecom is crediting customers who have made or make 0168 1800 calls to American Airlines and United Airlines, and World Trade Centre-based businesses Morgan Stanley and Carr Futures,” says Mr Stratful.

Ends


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half A Billion Accounts: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Half Full: Fonterra Raises Forecast Payout As Global Supply Shrinks

Fonterra Cooperative Group, the dairy processor which will announce annual earnings tomorrow, hiked its forecast payout to farmers by 50 cents per kilogram of milk solids as global supply continues to decline, helping prop up dairy prices. More>>

ALSO:

Results:

Meat Trade: Silver Fern Farms Gets Green Light For Shanghai Maling Deal

The government has given the green light for China's Shanghai Maling Aquarius to acquire half of Silver Fern Farms, New Zealand's biggest meat company, with ministers satisfied it will deliver "substantial and identifiable benefit". More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news