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Kiwi Finance Company Cuts The Competition In Half

Kiwi Finance Company Cuts The Competition In Half With The Fastest Credit Application Process In New Zealand

Pacific Retail Finance has automated its business, processing its customers credit and investment documentation in record time compared with the industry standard of two days.

Auckland, 25 February 2002 - A new automated system developed specifically for Pacific Retail Finance enables the Kiwi company to process and approve credit and investment applications in minutes rather than days.

Pacific Retail Finance, part of one of New Zealand's largest retail groups, turned to Certus Consulting to design and implement a system of managing and processing its range of financial services that was unsurpassed by any of its competitors.

Greg Woolley, Managing Director of Certus Consulting, says his team built and implemented the Onyx (Nasdaq "ONXS") based automated processing system in just a few months.

"What Pacific Retail Finance asked us to develop was real green fields - there was no established business programme we could work from so we used our creativity and know how to come up with something entirely unique to the New Zealand finance market.

It was a groundbreaking project using a Onyx platform to deliver Pacific Retail Finance a tailored credit processing system that is the first of its kind in New Zealand in terms of reduced approval time and increased volume turnover," says Woolley. Neil Roberts, Manager Direct Sales of Pacific Retail Finance says the main driver behind the new processing system was seamless workflow management that enhanced the customer experience and also offered a point of difference for its clients.

"We wanted a flexible, sustainable processing system that matched the company's business vision which is to provide the most competitive financial service for our customers that would also give us a leading edge in the New Zealand lending and investment market.

Certus delivered just what we wanted and have put Pacific Retail Finance way ahead of the game. We can approve and grant a credit application faster and more efficiently than anyone else," says Roberts.

Apart from the speed of approving applications using an easy to use credit decisioning engine, the system also monitors every transaction processed through a newly established call centre based on Onyx's employee portal.

"Another great advantage of the system provided by Certus is that it feeds us with accurate data on everything from sales transactions to marketing campaigns. This gives us the means to analyse and optimise workflow, and also constantly improve the delivery of financial services to our clients.

"Only the Certus team was able to provide us with the knowledge, experience and implementation of a custom built Onyx product that has completely transformed the way we do business and how we deliver financial services to our clients", says Roberts.

ENDS

About Certus Consulting

Certus is a consulting and vendor services company based in Auckland and Wellington, with clients throughout New Zealand, Australia and the Asia Pacific region. The company is a key provider of professional information technology services, and offers fully integrated project management, programme management, implementation, and application and solution development services. Complementing its professional services, Certus also offers 'best of breed' products, including new and innovative solutions, and enterprise technologies. As a results and solution oriented company, Certus always strives to offer the most appropriate solution for its clients' business needs and goals. Certus is experienced in providing professional services and products in business sectors from agriculture, telecommunications, banking and finance, government, insurance, energy, through to transport and aviation. For more information please visit www.certus.co.nz

About Pacific Retail Finance

Pacific Retail Finance was incorporated in 1996 and is a wholly owned subsidiary of Pacific Retail Services Limited. Together the two companies form the finance division of the Pacific Retail Group, which also includes Noel Leeming, Bond & Bond, Computer City, and Living & Giving. Pacific Retail Group is listed on the New Zealand stock exchange. Pacific Retail Finance offers a range of Investment and Lending Services, including investment in either First Ranking Secured Debenture Stock, or Call Deposits, and a range of flexible lending products, directly to members of the public, and to a variety of New Zealand retailers and their customers. For investment advice or more information please visit www.prf.co.nz

About Onyx

Onyx Software Corp. (Nasdaq "ONXS") is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organisations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points.


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