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Staff defend their commitment to customers

Monday, March 18, 2002

For immediate release

WestpacTrust staff defend their commitment to customers

WestpacTrust collective agreement negotiations have been stalled since November and the bank refuses to budge.

"Members demand better pay and the retention of customer-service-oriented resources," said Gordon Webley, Finsec National Organiser.

"Our members will take stopwork action later this week to defend their commitment to good customer service," he said.

"The bank's profits grew last year to $467 million. This record growth was due to our members' work and the community's loyalty.

“Instead of rewarding its over-worked staff and the long-suffering community, the bank reduces resources and services, threatens jobs, contemplates more branch closures and proposes to give no wage rise to some good employees.

"It is clear that the respect and regard that the community and staff hold for each other is not shared by the bank itself," Gordon Webley concluded.


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