Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Telecom Moves To Reduce False 111 Calls

Fri, 28 Jun 2002

False calls to the 111 emergency service will be charged for from 1 August in an effort by Telecom to drastically reduce the huge number of false calls, and ensure the service is always available for emergencies.

Telecom General Manager Marketing Kevin Kenrick said introducing the charge would help significantly reduce the extremely high number of false 111 calls, which puts unnecessary pressure on the service and unnecessary stress on 111 operators.

“Although making a false 111 call is against the law, about 70% of all calls to the 111 service are false and Telecom answers approximately 1.8 million of these calls a year – that’s almost 5000 a day,” he said.

“From 1 August 2002, Telecom fixed line customers will be charged $6.00 for every false 111 call they make after the first false 111 call they make in a month.

“The charge is being introduced after consultation with the Government and emergency service providers. It will cover the cost to Telecom of answering the false call, billing the customer, and dealing with inquiries about the charges.

“We want to make it clear that no genuine 111 calls will be charged for. Telecom will continue to provide the 111 service free of charge to all New Zealanders in times of emergency.”

A false 111 call is one that is not passed on to the police, fire or ambulance services because it is clear to the 111 operator that no emergency service help is required. For example, the caller hangs up immediately the call is answered, or it is a call made by children playing.

Mr Kenrick said for the past six years, false 111 calls have been listed but not charged for on Telecom customers’ accounts.

“This attention-raising effort has not however been successful in reducing the high number of false 111 calls.

“During July, fixed line customers can refer to their Telecom accounts to see if anyone in their household is contributing to the 111 false call issue,” he said.

Telecom will be publicising the introduction of the charge via advertisements in newspapers, an article in the In Touch Telecom monthly account insert, letters to customers who repeatedly call 111, and letters and fact sheets to pre-school and primary school managers and principals.

Ends


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

57 Million Users' Data: Uber Breach "Utterly Preventatable"

Cybersecurity leader Centrify says the Uber data breach of 57 million customer and driver records - which the ride-hailing company hid for more than a year - was “utterly preventable”. More>>

Scoop 3.0: How You Can Help Scoop’s Evolution

We have big plans for 2018 as we look to expand our public interest journalism coverage, upgrade our publishing infrastructure and offer even more valuable business tools to commercial users of Scoop. More>>

Having A Cow? Dairy Product Prices Slide For Fourth Straight Auction

Dairy product prices fell at the Global Dairy Trade auction, retreating for the fourth straight auction amid signs of increased production... Whole milk powder fell 2.7 percent to US$2,778 a tonne. More>>

ALSO:

Statistics: Butter At Record $5.67/Block; High Vegetable Prices

Rising dairy prices have pushed food prices up 2.7 percent in the year to October 2017, Stats NZ said today. This followed a 3.0 percent increase in the year to September 2017. More>>

ALSO:

Science: New Research Finds Herbicides Cause Antibiotic Resistance

New University of Canterbury research confirms that the active ingredients of the commonly used herbicides, RoundUp, Kamba and 2,4-D (glyphosate, dicamba and 2,4-D, respectively), each alone cause antibiotic resistance at concentrations well below label application rates. More>>

ALSO:

CO2 And Water: Fonterra (And Dairy NZ)'s Environment Plans

Federated Farmers support Fonterra’s bold push to get to zero emissions of CO2 on the manufacturing side of the Co-operative, both in New Zealand and across its global network. More>>

ALSO: