Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


ANZ Franchise Holders

Tuesday, July 16, 2002

ANZ Franchise Holders Will Be Required To Satisfy Customers And Staff

"The ANZ has listened to the union and done something that is in its own long term interests," said Geraldine Molloy of Finsec.

"Franchising branches will give managers the freedom to increase staff numbers without being penalised for it.

"One of the pillars on which the franchising arrangement is based is staff satisfaction. Managers will reach their performance targets only if they can satisfy their staff.

"The other three pillars are customer satisfaction, meeting financial targets and complying with the Reserve Bank's requirements.

"Giving decisions to a local manager should bring a local focus that can meet local needs. We are delighted with the potential for improving the lot of both customers and staff.

"It's a shame the bank couldn't have listened to us before they lost credibility with some of their customers. We just hope that the business they have lost can be retrieved by this new, enlightened move."


© Scoop Media

Business Headlines | Sci-Tech Headlines


Fletcher Building: Norris Steps Down As Chair After New $486M Loss Provision

Ralph Norris will step down as chairman of Fletcher Building after the company took a further $486 million provision for project losses at its Building + Interiors unit and said 14 of the unit's 73 projects, worth $2.3 billion, are loss-making or 'on watch'. More>>


WWF: Concerns With Suggestion To “Scrap” Fishing Monitoring

“Our Pacific neighbours, like Fiji and the Solomon Islands, are making this work with far less economic resources than New Zealand. There’s no reason the government can’t get this done by October.” More>>


Greenpeace: Genesis’ Plan To Keep Coal Burning Until 2030 Stuns

Genesis Energy had previously promised to turn off its coal-fired units this year, however after a series of closed-door meetings with power companies including Meridian Energy, the deadline was extended. More>>


PM's Science Prizes: The Science That Saved Kiwifruit

Plant & Food Research is proud to be the recipient of this year’s Prime Minister’s Science Prize for its rapid response to the vine-killing kiwifruit disease Psa. More>>