Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


False 111 Call Charging Starts

False 111 Call Charging Starts

Charges aimed at reducing the huge number of false 111 calls start tomorrow.

From 1 August 2002, Telecom fixed line customers will be charged $6 for every false 111 call. The charge will apply from the second false call in any one month.

Telecom General Manager Marketing Kevin Kenrick said the new charges will not apply to genuine 111 emergency calls.

“Telecom will continue to provide the 111 service free of charge to all New Zealanders in times of emergency.

“The charge is part of Telecom’s efforts to reduce the extremely high number of false 111 calls, which put unnecessary pressure on the service and 111 operators.

“Although making a false 111 call is illegal, about 70 percent of all calls to the 111 service are false and Telecom answers approximately 1.8 million of these calls a year – that’s almost 5000 a day,” he said.

The charge will cover the cost to Telecom of answering the false call, billing the customer, and dealing with charging inquiries.

False 111 calls are those not passed on to Police, Fire or Ambulance because they are clearly not emergency related. They are largely hoaxes, children playing, or accidental 111 calls from mobile phones.

Telecom has publicised the charge through advertisements in newspapers, an article in its customer newsletter In Touch, bill inserts to businesses and letters to customers who repeatedly make false 111 calls.

Educational material is being sent to pre-schools and primary schools.

“Customers with questions about false 111 charges on their accounts should call 123 as they would for any other account queries,” Mr Kenrick said.

ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Half A Billion Accounts, Including Xtra: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

ALSO:

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news