Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


ASB Bank Tops The Big Five Banks Once Again


Media Release:
Monday, 23 September 2002


ASB Bank Tops The Big Five Banks Once Again

For the fifth consecutive year, ASB BANK is delighted it has been identified as the overall leading bank for customer satisfaction of the five major banks in the annual banking survey by the University of Auckland’s Business School.

The Bank is also the leader in Business Banking customer satisfaction for the third year in a row.

The survey confirms that ASB BANK retains its position of the having the highest number of satisfied and very satisfied customers of the five major banks, with 82%. In the competitive Business Banking market, the survey identifies ASB BANK as the clear leader, with 84% of its business banking customers satisfied and 50% ‘very satisfied’.

ASB BANK Head of Retail Banking and Marketing, Barbara Chapman, says results are reflective of the hard work staff put in.

“Achieving the number one position for the fifth consecutive year demonstrates our ability to build on consistently high levels of performance. We have achieved this by continuing to focus our core efforts on delivering exceptional customer service across all banking channels. By aiming for the highest standards we have retained customer loyalty, and sustained customer satisfaction

“The results in the business banking market are particularly pleasing. 50% of businesses that bank with us say they are very satisfied with the service and the products we offer. This is 24% ahead of any other bank, which is an outstanding result. This year ASB BANK has demonstrated incredibly strong growth. It is rewarding for those who have contributed to that growth to see these results.”

Ends.

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Onetai Station: Overseas Investment Office Puts Ceol & Muir On Notice

The Overseas Investment Office (OIO) has issued a formal warning to Ceol & Muir and its owners, Argentinian brothers Rafael and Federico Grozovsky, for failing to provide complete and accurate information when they applied to buy Onetai Station in 2013. More>>

ALSO:

Tomorrow, The UN: Feds President Takes Reins At World Farming Body

Federated Farmers president Dr William Rolleston has been appointed acting president of the World Farmers’ Organisation (WFO) at a meeting in Geneva overnight. More>>

ALSO:

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news