Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


ASB Bank Tops The Big Five Banks Once Again

Media Release:
Monday, 23 September 2002

ASB Bank Tops The Big Five Banks Once Again

For the fifth consecutive year, ASB BANK is delighted it has been identified as the overall leading bank for customer satisfaction of the five major banks in the annual banking survey by the University of Auckland’s Business School.

The Bank is also the leader in Business Banking customer satisfaction for the third year in a row.

The survey confirms that ASB BANK retains its position of the having the highest number of satisfied and very satisfied customers of the five major banks, with 82%. In the competitive Business Banking market, the survey identifies ASB BANK as the clear leader, with 84% of its business banking customers satisfied and 50% ‘very satisfied’.

ASB BANK Head of Retail Banking and Marketing, Barbara Chapman, says results are reflective of the hard work staff put in.

“Achieving the number one position for the fifth consecutive year demonstrates our ability to build on consistently high levels of performance. We have achieved this by continuing to focus our core efforts on delivering exceptional customer service across all banking channels. By aiming for the highest standards we have retained customer loyalty, and sustained customer satisfaction

“The results in the business banking market are particularly pleasing. 50% of businesses that bank with us say they are very satisfied with the service and the products we offer. This is 24% ahead of any other bank, which is an outstanding result. This year ASB BANK has demonstrated incredibly strong growth. It is rewarding for those who have contributed to that growth to see these results.”


© Scoop Media

Business Headlines | Sci-Tech Headlines


CO2 And Water: Fonterra's Environment Plans

Federated Farmers support Fonterra’s bold push to get to zero emissions of CO2 on the manufacturing side of the Co-operative, both in New Zealand and across its global network. More>>


Fisheries: Decision To Delay Monitoring ‘Fatally Flawed’

Conservation group representatives say a decision by the new Minister of Fisheries, Stuart Nash, to delay implementation of camera monitoring of fishing efforts in New Zealand is ‘fatally flawed’. More>>


Kaikōura Quakes: One Year On

State Highway One and the railway were blocked by damage and slips and the Inland Road suffered significant damage. Farms, homes and businesses suffered building and land damage. Power and internet went down, drinking water systems, sewage systems and local roads were all badly affected... More>>