Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


ACNielsen Survey Rates ANZ Service Most Improved


ACNielsen Survey Rates ANZ Service Most Improved

ANZ's customer service continues to improve.

AC Nielsen's 'Consumer Finance Monitor' (CFM) released this week shows 11% more of ANZ customers now rate its service as 'Excellent' or 'Very Good' than at the start of the year (see graph below). This is the second quarter in a row in which ANZ's satisfaction rating has moved up significantly.

A nationwide survey of 10,500 randomly selected people per year, the CFM is regarded as the benchmark survey in the industry.

The CFM follows last month's University of Auckland survey, which noted that ANZ's customer satisfaction "improved most from last year".

"The last two CFM surveys and Auckland University's show a very encouraging trend," ANZ Managing Director Dr Murray Horn said today.

Dr Horn said ANZ would continue to maintain its focus on improving customer service. "There is still a long way for us to go, but the trends are moving in the right direction for our customers."

"How would you rate your main provider of financial services on its overall service?" - Excellent/Very Good

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half A Billion Accounts: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Half Full: Fonterra Raises Forecast Payout As Global Supply Shrinks

Fonterra Cooperative Group, the dairy processor which will announce annual earnings tomorrow, hiked its forecast payout to farmers by 50 cents per kilogram of milk solids as global supply continues to decline, helping prop up dairy prices. More>>

ALSO:

Results:

Meat Trade: Silver Fern Farms Gets Green Light For Shanghai Maling Deal

The government has given the green light for China's Shanghai Maling Aquarius to acquire half of Silver Fern Farms, New Zealand's biggest meat company, with ministers satisfied it will deliver "substantial and identifiable benefit". More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news