Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Meridian Energy to reimburse misled customers

Media Release

Issued 30 January 2002-03 / 101

Meridian Energy to reimburse misled customers

Meridian Energy Limited has admitted breaching the Fair Trading Act in a letter sent to customers notifying them of changes in tariffs, and has agreed, in a settlement with the Commerce Commission, to compensate affected customers. It will also make a public apology to both Network Tasman and its customers.

Meridian Energy sent a letter to customers in the Network Tasman region in August 2001, which incorrectly implied to some customers that their tariff rates would increase due to a corresponding increase in charges by the local network company, Network Tasman Limited. Network Tasman had in fact reduced its rates by an average of 5%.

The tariff increase affected 175 of Meridian Energy's customers who were previously on a special promotional rate. The reason for the increase was because the promotional period had expired.

Commission Chair John Belgrave said that in the settlement with the Commission, Meridian Energy had agreed to send an apology letter to the affected customers and to provide compensation. He said up to 119 customers will receive a rebate of between $30 to $50.

"Meridian Energy not only made a misleading representation to its customers, but may well have caused damage to Network Tasman's reputation by inferring that it was responsible for the price increases", said Mr Belgrave.

"By obscuring the real reason for the price increases, some customers may have been discouraged from reassessing their choice of electricity retailer", he added.

Meridian's public apology notice will appear in the Christchurch Press and Nelson Evening Mail on Friday 31 January 2003.

Background In April this year, Meridian Energy was fined $12,000 plus costs in the Invercargill District Court for six breaches of the Fair Trading Act in relation to an offer to Comalco employees in December 1999. (See media release 2002/41 at


© Scoop Media

Business Headlines | Sci-Tech Headlines


Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>


Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>


Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>


Half A Billion Accounts, Including Xtra: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>


Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news