Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Tranz Rail gets good feedback from customer survey


Tranz Rail gets good feedback from customer survey

Tranz Rail is making continuing gains in its operational area and this is being rewarded by an increase in the amount of freight being carried by rail. In the last six months cargo-handling errors have been reduced by 90 percent, and for the last 12 months the amount of time lost due to track speed restrictions has been reduced by more than 40 percent.

This all adds up to freight customers being far more confident with the company's performance. As a result they have given a resounding 'thumbs up" to the service they receive from Tranz Rail through a recent customer satisfaction survey.

Rail Services Marketing Manager Brendan Shea says the survey clearly shows that our customers are a lot happier with the service Tranz Rail provides compared to the last survey carried out in 2000.

"78 per cent said they would recommend Tranz Rail to other potential customers compared to only 32% three years ago.

" We were also pleased with the recognition given by customers to the effort our staff put into providing efficient and professional services.

"80 per cent of those surveyed rated the attitude of Tranz Rail customer service care staff as being good to very good.

"Customer feedback included the following comments, which reinforced the positive steps that have occurred within the Rail Services Group of Tranz Rail. "They are a lot more professional and organised than they were a couple of years ago"

"Huge improvement at an operational level over the past 12 months"

"A big difference has been noted from where Tranz Rail have come from and where they are now"

Brenda Shea says the number of positive aspects that emerged from the survey pleasantly surprised the company.

"We are pleased to see that the changes made within the freight operation have already produced results for our customers."

'We are continuously working on ways of improving our efficiency and service to customers and this survey will go along way for us to do even better," he said.

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Half A Billion Accounts: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Half Full: Fonterra Raises Forecast Payout As Global Supply Shrinks

Fonterra Cooperative Group, the dairy processor which will announce annual earnings tomorrow, hiked its forecast payout to farmers by 50 cents per kilogram of milk solids as global supply continues to decline, helping prop up dairy prices. More>>

ALSO:

Results:

Meat Trade: Silver Fern Farms Gets Green Light For Shanghai Maling Deal

The government has given the green light for China's Shanghai Maling Aquarius to acquire half of Silver Fern Farms, New Zealand's biggest meat company, with ministers satisfied it will deliver "substantial and identifiable benefit". More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news