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City-Wide Benefits In New Business Upgrade

Media Release 12 August 2003

City-wide benefits in new business upgrade

Citizens, community groups and customers of Manukau City will all benefit from a more efficient council administration and improved business processes as the second phase of the city's Business Transformation Project (BTP) is implemented.

The second phase of the project "went live" this week in a major roll-out of new information systems and business practices in the council's finance, rates and water billing, land information system and customer relationship management sectors.

City Manager Colin Dale says the key to the BTP project is council's ability to provide better quality, more relevant information for its staff to better serve the public.

Mr Dale says it may take some time for those who have occasional dealings with Council to experience first-hand the benefits of the project and the benefits may not be that obvious to all citizens.

"But I am sure those who have regular dealings with various areas of council will see very quickly our staff being able to deliver better quality information for our customers in a more efficient and streamlined service," says Mr Dale.

As an example, he says, the problem of incorrect name and address details will be largely eliminated. Previously, there were more than 40 potential entry points within various parts of council where name and address information could be added to the system.

Now, with the new business processes, there will be a primary database to feed all areas of council's business operations reducing the potential for incorrect information to be entered into the system.

Many of the other benefits of the project are not so obvious to the public, says Mr Dale, but collectively they contribute to the council's ability to better serve its citizens and customers.


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