Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


New Supplier of the Year Award

Tyco Services Announces New Supplier of the Year Award

Auckland (Dec 2003) - Leading commercial and consumer services group Tyco Services New Zealand has launched a new key supplier reward program in recognition of the important role suppliers play in ensuring the smooth operation of our business.

Tyco New Zealand Procurement Manager Mike Moran said suppliers are fundamental to the ongoing success of our company. We feel it is fitting to recognise the support our suppliers provide to us and this reward program recognises that.

The program recognises outstanding contributions to improving the relationship between customer and supplier. "Customers reward performance, and by introducing this program for our suppliers we believe we have created an incentive to focus our suppliers on helping us enhance our business," Mr. Moran said.

The aim of the Supplier of the Year Award is to involve Tyco business units in supplier management by asking them to survey the quality of support. The surveys were sent to Key Staff who were asked to give their feedback. This provided a mechanism where Key Account Managers and Suppliers identify where improvements can be made and reward excellence.

"It has created a virtuous circle of improvement," Mr. Moran said. "We get a supplier on board and work hard at providing access to the feedback given and break down the different types of queries. This information is invaluable to the supplier and we now have a strong guideline to measure performance," said Mr. Moran.

Tyco judges the award on three main factors:

1. Quarterly performance review sent to Key Staff which is tallied at the end of the year

2. Quality of contact with Key Account Managers

3. Quality and speed of disputes conflict and complaints resolved

And the inaugural award for 2003 has gone to Boise Office Solutions and the company's Key Account Manager Bev Murray.

ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Half A Billion Accounts, Including Xtra: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

ALSO:

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news