Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Refund for customers following ‘invoice’ mail out

13 May 2004

Company to refund customers following ‘invoice’ mail out

Australian-based website design and hosting company, Time Away Services Pty Limited, has agreed to refund all money paid by New Zealand businesses on an ‘invoice’ document sent out in November 2003, and has admitted, in a settlement with the Commerce Commission, that it was likely to breach the Fair Trading Act.

The Commission investigated complaints arising from a document headed ‘Invoice’ sent by Time Away Services to 860 New Zealand accommodation providers. In the Commission’s view, the document gave the impression that the recipient had agreed to a $50 annual directory listing on tourism website www.haventaclue.com when this was not the case.

Director of Fair Trading Deborah Battell said that in the Commission’s view the document sent out by Time Away Services was misleading and was a deceptive method of trying to attract new customers.

“What Time Away Services sent out to the businesses was a document that closely resembled an invoice and that may have led the businesses to pay for something they hadn’t asked for.”

Ms Battell said that this case was a timely reminder to businesses to ensure they have effective systems in place for ordering goods and services and checking and authorising payments.

Under the terms of the settlement, Time Away Services must write to those businesses that paid on the ‘invoice’ document offering to make a full refund of the listing fee if they consider that they have been misled. The company has also agreed to make the New Zealand section of its website a free listing service, and to put in place a formal compliance programme.

Businesses that have paid on the invoice document sent out by Time Away Services can contact them directly at accounts@timeaway.com.au in regards to any refund.

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop 3.0: How You Can Help Scoop’s Evolution

We have big plans for 2018 as we look to expand our public interest journalism coverage, upgrade our publishing infrastructure and offer even more valuable business tools to commercial users of Scoop. More>>


Statistics: Butter At Record $5.67/Block; High Vegetable Prices

Rising dairy prices have pushed food prices up 2.7 percent in the year to October 2017, Stats NZ said today. This followed a 3.0 percent increase in the year to September 2017. More>>

ALSO:

Science: New Research Finds Herbicides Cause Antibiotic Resistance

New University of Canterbury research confirms that the active ingredients of the commonly used herbicides, RoundUp, Kamba and 2,4-D (glyphosate, dicamba and 2,4-D, respectively), each alone cause antibiotic resistance at concentrations well below label application rates. More>>

ALSO:

CO2 And Water: Fonterra's Environment Plans

Federated Farmers support Fonterra’s bold push to get to zero emissions of CO2 on the manufacturing side of the Co-operative, both in New Zealand and across its global network. More>>

ALSO:

Fisheries: Decision To Delay Monitoring ‘Fatally Flawed’

Conservation group representatives say a decision by the new Minister of Fisheries, Stuart Nash, to delay implementation of camera monitoring of fishing efforts in New Zealand is ‘fatally flawed’. More>>

ALSO:

Kaikōura Quakes: One Year On

State Highway One and the railway were blocked by damage and slips and the Inland Road suffered significant damage. Farms, homes and businesses suffered building and land damage. Power and internet went down, drinking water systems, sewage systems and local roads were all badly affected... More>>

ALSO: