Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Staff Urge Bank to Put its Money Where Mouth Is

Media Release
Tuesday 8 June 2004

Westpac Call Centre Staff Urge Bank to Put its Money Where its Mouth Is

Staff employed by a major bank that last year won an EEO Trust award for its work-life balance policy have voted to walk off the job in a bid to get their employer to address their work-life concerns.

Union members at Westpac’s three call centres in Auckland, Wellington and Christchurch rejected the bank’s collective agreement offer, because it failed to deliver work-life balance or equality with other bank staff.

“The bank requires call centre staff to work half an hour more each day than their colleagues in other areas of the bank,” said Karen Skinner, an organiser for the bank workers’ union, Finsec.

“These workers are also on a continually changing roster system, for which they only get four weeks’ notice.”

Recent EEO research showed that broken shift rosters could negatively affect both relationships and quality of work.

“This is for my four year old son” said David Teokaotai, a worker at the Auckland call centre who voted to strike. “If I do not have proper work-life balance, then I miss out on valuable time with him, and he misses out on having his Dad around.

“Week by week I have to work different hours, which means that there is no stability for the kids or my partner. We are also expected to work more hours than anywhere else in the bank, which means I have less time than anyone else with my kids. It just doesn’t seem fair.”

Karen Skinner said the call centre staff were after a fair deal. “A better balance between work and life improves morale and productivity, so this is about doing the best for both workers and the bank.”


Note: The call centre staff will take strike action on Tuesday, June 8. They intend to deliver messages of support from family members, friends and community groups to Westpac CEO Ann Sherry that day at 10.30am, Price Waterhouse Cooper building, 188 Quay street, Auckland.

© Scoop Media

Business Headlines | Sci-Tech Headlines


Dry: Beef + Lamb Launches Drought Resources

The resources include a fact sheet outlining strategies to manage and mitigate the effects of drought, coping with stress on the farm and advice on feed requirements and animal welfare during the dry period. More>>


InternetNZ: Net Neutrality Failure In US "Will Hurt All Users"

InternetNZ Chief Executive Jordan Carter has condemned the decision by the United States communications regulator to undo 2015 open Internet rules, warning that all Internet users will end up worse off as a result. More>>


Mycoplasma Bovis: More Properties Positive

One of the latest infected properties is in the Hastings district, the other three are within a farming enterprise in Winton. The suspect property is near Ashburton. More>>


Manawatū Gorge Alternative: More Work Needed To Choose Route

“We are currently working closely and in partnership with local councils and other stakeholders to make the right long-term decision. It’s vital we have strong support on the new route as it will represent a very significant long-term investment and it will need to serve the region and the country for decades to come.” More>>


ScoopPro: Helping PR Professionals Get More Out Of Scoop has been a fixture of New Zealand’s news and Public Relations infrastructure for over 18 years. However, without the financial assistance of those using Scoop in a professional context in key sectors such as Public Relations and media, Scoop will not be able to continue this service... More>>