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Telecom Customers Trial Home Phone of the Future

Telecom Customers Trial Home Phone of the Future

More than 100 trialists from around New Zealand will get a taste for Telecom’s future home phone service in the company’s first residential Next Generation Voice customer trial.

Telecom Head of Consumer Marketing Victoria Crone said the trial marks a major step forward for Telecom in the transition to an all IP platform.

“This is a really exciting time for us and our customers. Trialists will test a range of innovative voice services that offer greater flexibility to manage calls, pick up messages and access phone numbers.

“Using a web-portal to access these services, trialists will, for the first time, be able to remotely manage their home phone calls from any computer with an Internet connection or WAP-enabled mobile phone.”

Run over a private and secure IP (Internet Protocol) network, trialists will also continue to enjoy a service experience similar in quality and security as Telecom’s existing voice network.

Ms Crone said that the voice features being trialed will eventually form part of a range of new and exciting IP-based telecommunications services.

“For example, customers will be able to call from any phone or computer device, divert some calls to a message service and others to a different phone, and receive voice and SMS messages across multiple phones so they’ re never missed.

“We’re also looking at the possibility of entertainment services such as television and video-on-demand delivered over our IP-network so that customers can watch television and DVD-quality movies on their televisions, PCs and eventually phones.”

Ms Crone said the aim of the trial is to gain an understanding of customer needs and explore preferences for the various calling services offered.

Scheduled to launch in June, the customer trial is the first of three residential Next Generation trials planned by Telecom this year.

Successive trials are expected to test advanced voice services, very high speed Internet and entertainment services.

“These trials are a demonstration of the progress we’re making on our IP network, which we’re investing more than a billion dollars into developing over the next few years,” she said.

The first customer trial will involve a mix of residential and small business customers from around the country, and is scheduled to run for around three months.


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