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Hanover Contact Centre Tops In Tuanz

24 June 2005

Hanover Contact Centre Tops In Tuanz

Hanover Group has won the prestigious Contact Centre of the Year 2005 (<50 seats) award at last night’s Telecommunications Users Association of New Zealand (TUANZ) Awards event.

Contact Centre Manager Frances Maddren, a finalist in the Contact Centre Manager of the Year 2005 (<50 seats) category, says the team is delighted.

“This was a team effort, and we all have a lot to celebrate. As a team we pride ourselves on delivering exceptional customer service and to be judged best in class at the TUANZ Awards is a tribute to the team’s professionalism and dedication.

Hanover Group’s General Manager, Marketing and Operations, Perry Cornish says: “Hanover Group places high value on maintaining and supporting its in-house Contact Centre, due to its ability to understand the business and our customers and therefore deliver the highest service levels.

“Strong performances by Hanover’s finance companies in the last financial year are partly attributable to the expertise and professionalism of the Contact Centre in meeting the needs of our customers. The team’s contribution to our business speaks for itself, and is clearly something that resonated with the TUANZ judges.”

TUANZ Awards recognise excellence and exceptional achievement within the contact centre industry, with the judges looking at various criteria including industry knowledge and customer satisfaction.

The Hanover Group Contact Centre provides service to customers of Hanover’s group of companies that include finance industry leaders Elders Finance, United Finance, Nationwide Finance and FAI Finance.


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