Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Hanover Contact Centre Tops In Tuanz

24 June 2005

Hanover Contact Centre Tops In Tuanz

Hanover Group has won the prestigious Contact Centre of the Year 2005 (<50 seats) award at last night’s Telecommunications Users Association of New Zealand (TUANZ) Awards event.

Contact Centre Manager Frances Maddren, a finalist in the Contact Centre Manager of the Year 2005 (<50 seats) category, says the team is delighted.

“This was a team effort, and we all have a lot to celebrate. As a team we pride ourselves on delivering exceptional customer service and to be judged best in class at the TUANZ Awards is a tribute to the team’s professionalism and dedication.

Hanover Group’s General Manager, Marketing and Operations, Perry Cornish says: “Hanover Group places high value on maintaining and supporting its in-house Contact Centre, due to its ability to understand the business and our customers and therefore deliver the highest service levels.

“Strong performances by Hanover’s finance companies in the last financial year are partly attributable to the expertise and professionalism of the Contact Centre in meeting the needs of our customers. The team’s contribution to our business speaks for itself, and is clearly something that resonated with the TUANZ judges.”

TUANZ Awards recognise excellence and exceptional achievement within the contact centre industry, with the judges looking at various criteria including industry knowledge and customer satisfaction.

The Hanover Group Contact Centre provides service to customers of Hanover’s group of companies that include finance industry leaders Elders Finance, United Finance, Nationwide Finance and FAI Finance.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>


Half A Billion Accounts: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>


Half Full: Fonterra Raises Forecast Payout As Global Supply Shrinks

Fonterra Cooperative Group, the dairy processor which will announce annual earnings tomorrow, hiked its forecast payout to farmers by 50 cents per kilogram of milk solids as global supply continues to decline, helping prop up dairy prices. More>>



Meat Trade: Silver Fern Farms Gets Green Light For Shanghai Maling Deal

The government has given the green light for China's Shanghai Maling Aquarius to acquire half of Silver Fern Farms, New Zealand's biggest meat company, with ministers satisfied it will deliver "substantial and identifiable benefit". More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news