Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Phone Complaints Code Step Nearer

22 November 2005

Phone Complaints Code Step Nearer

Farmers applaud a proposed code for dealing with telecommunications complaints, said Hugh Ritchie of Federated Farmers of New Zealand (Inc).

The code put forward by a telecommunications industry body is designed to give customers an independent and free method for handling complaints, and proposes fines of up to $10,000.

"Federated Farmers is pleased that the industry has produced a draft code for handling complaints by both consumers and small- to medium-sized businesses, including farmers," said Mr Ritchie.

"We receive many calls a year from farmers concerned about the level of service in rural areas. These range from electric fence interference, delays in fixing lines after bad weather, and problems getting a basic telephone line.

"We have been calling for years for a 'one-stop shop' to hear and resolve these types of issues. The code takes us one step closer.

"There are good models working in other sectors which could easily be applied to the telecommunications sector. For example, the disputes resolution process in the electricity sector works very well and is a low cost regime. A similar mechanism among telcos is long overdue," he said.

Hugh Ritchie is a Federated Farmers national board member and its telecommunications' spokesperson.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>


Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>


Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>


Half A Billion Accounts, Including Xtra: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>


Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news