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Lost Laptop Mars Holiday Season

Lost Laptop Mars Holiday Season

Jacqui Knight is hopping mad.

She depends on her computer for the charitable work she does, and Air New Zealand cannot find it.

“I had been at a series of meetings in Christchurch, and was returning home on Friday, 16 December,” she said. “Because I was so tired, I asked the woman at the check in at Christchurch airport if my laptop would be safe traveling as luggage. I had five or six hours to wait for my flight, and relished being able to relax without it.”

However, Jacqui’s relaxed state did not last long.

“I was first off the flight in Auckland, and waited at the start of the carousel,” she said. “But the laptop never appeared."

“The luggage handlers were very sympathetic, and the man I spoke to said it would arrive the next morning. But it didn’t."

“They then started telling me they were looking at all other airports where Air New Zealand flies. I had to get home to the Bay of Islands, and expected to hear from them there – but they have never phoned me.”

“Each time I phoned them they would say, ‘We’re sorry – we’re still looking.’ They started telling me it must have been sent overseas, which is little use to me.”

“I have even phoned the Police (they say it’s none of their business) and baggage handlers at Christchurch airport as well.” Jacqui wants to warn other passengers that there’s something funny going on.

“If it has been sent to the wrong destination then surely the baggage handlers there would have found it. It had a bar code on it, and I gave Air New Zealand a good description. So it’s very inefficient if they can't locate it.”

“But if it has been stolen, then wouldn’t you think Air New Zealand would be concerned about that? I always thought of them as a first class airline, but now I’m having my doubts.”

Jacqui was also disappointed that the staff never gave her the free-calling phone number to contact them, or told her that there is a website where she could track the progress of the missing item.

“In this case the website hasn’t helped me – but I can’t afford to be running up the phone bill that I have, trying to get some action.”

“The attitude of Air New Zealand staff seems to be that after three weeks they will give me a piece of paper and then I can claim insurance from my insurers – as if this is a satisfactory resolution. It’s not!” “I just hope that right now no-one else is making the same mistake I made. It sure can spoil the holiday season.”


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