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Redeem Rewards Online 24/7

2 March 2006

Redeem Rewards Online 24/7

This week Westpac launched hotpoints online, a new addition to its credit card programme that enables customers to view their hotpoints balance and redeem their points through a dedicated website 24 hours a day, seven days a week.

The hotpoints website is designed like a shopping site enabling customers to redeem points for more than 100 merchandise options, Air New Zealand Airpoints Dollars or vouchers from more than 1500 travel agents and retail outlets nationwide.

Hotpoints is Westpac’s credit cards reward programme. Members earn hotpoints every time they make a purchase on their card.

More than 200,000 New Zealanders are hotpoints members.

Westpac’s manager consumer cards Nathalie Moolenschot says the new website is a secure and user-friendly way for customers to access their hotpoints around the clock.

“The introduction of this new site will truly make our customers’ lives easier. The only way customers could previously access their hotpoints was via phone during working hours. The launch of the website means we can offer customers a completely new and more convenient service”.

“Westpac is the only New Zealand bank to offer its credit card customers a true retail experience as good as they would find at their favourite online shopping sites,” says Nathalie.

To access the site, Westpac customers simply login to the bank’s online banking site and click the appropriate link. When customers follow the link, their online banking session is logged off and they are automatically logged in and taken to the new hotpoints site.

Non-Westpac hotpoints customers or customers who are not registered for online banking can view what is available by visiting

More than 70% of hotpoints members have already chosen to redeem their hotpoints through the new site.


© Scoop Media

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