BNZ and TelstraClear - together to 2010
3 May 2006
Bank of New Zealand and TelstraClear - together to 2010
Bank of New Zealand has re-signed with TelstraClear in a four-and-a-half year multi-million dollar whole of business deal.
TelstraClear has been telecommunications services provider to Bank of New Zealand since 1992 and provides the Bank's voice, data, mobile, Internet and toll-free services. The telecommunications account is one of the largest in New Zealand.
Over the next 18 months the Bank will transition all 6,000 staff at 192 sites to TelstraClear's IP Telephony solution, which will result in efficiencies across its business.
Bank of New Zealand Chief Executive Peter Thodey says signing with TelstraClear signals the Bank's plans to further enhance its ability to serve customers.
"TelstraClear's IP telephony solution will give us enhanced and consistent bank-wide telecommunications capability, allowing more effective communication with each other and with customers," says Mr Thodey.
"This is the kind of step-change that brings our 'Bank Smarter' proposition to life for customers," he says. "IP telephony gives us the means to rethink our business and customers interaction."
"We like the concept of a one-network solution which allows us to link the diverse requirements of our branches, ATM machines, data centres and corporate office."
TelstraClear Chief Executive Dr Allan Freeth says Bank of New Zealand's commitment to TelstraClear highlights the strength of the business partnership that has developed between the two organisations.
"TelstraClear has a history of implementing large-scale leading-edge technology solutions. We look forward to helping the Bank take the next step and realise the benefits of IP telephony across its business," says Dr Freeth.
Bank of New Zealand's new system will be centrally managed on one platform, reducing the complexity of administering changes to phones and voicemail.
New features include extension mobility, allowing staff to 'log on' to any telephone within the Bank and be recognised, enabling calls and messages to be directed to that phone.
TelstraClear's subsidiary Sytec will manage the service calls for Bank of New Zealand's IP service.