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Lobby Group applies more pressure on Vector

Lobby Group applies more pressure on Vector

The Newmarket Business Association has today upped the ante on Newmarket-based electricity lines company Vector to deliver on its stated promises to customers, following the 12 June power blackout.

"We're calling on Vector to not only deliver on its $50 promise to its 255,000 residential customers but to pay out the boldly promised $200 to tens of thousands of businesses badly affected," said Cameron Brewer head of the Newmarket Business Association.

"It is black and white, Vector's website promises to businesses 'After learning of an unplanned outage on our network, we promise to restore your power within the times specified above. And we'll pay you $200 if we can't."

"Vector had quite a good excuse when everyone thought it was the weather. However now that we all know it was solely due to poor maintenance, Vector can no longer hide behind its Act of God excuse.

"It was not God's fault. It was Vector's supplier's fault.

"The reality is like any business, those who interface with the customers are the ones who have to take responsibility, even if they've been badly let down by their suppliers down the line.

"When it all goes wrong, customers just want any guarantees they were promised honoured. The right thing to do would be for Vector to send out the credits, then fight for reimbursement from Transpower.

"Vector has surely got a contract with Transpower that would minimalise its exposure when things happen that are solely the fault of the supplier. That would not only enable Vector to deliver on it bold customer promises but it would motivate Transpower into doing some routine maintenance," said Cameron Brewer.


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