Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Lobby Group applies more pressure on Vector

Lobby Group applies more pressure on Vector

The Newmarket Business Association has today upped the ante on Newmarket-based electricity lines company Vector to deliver on its stated promises to customers, following the 12 June power blackout.

"We're calling on Vector to not only deliver on its $50 promise to its 255,000 residential customers but to pay out the boldly promised $200 to tens of thousands of businesses badly affected," said Cameron Brewer head of the Newmarket Business Association.

"It is black and white, Vector's website promises to businesses 'After learning of an unplanned outage on our network, we promise to restore your power within the times specified above. And we'll pay you $200 if we can't."

"Vector had quite a good excuse when everyone thought it was the weather. However now that we all know it was solely due to poor maintenance, Vector can no longer hide behind its Act of God excuse.

"It was not God's fault. It was Vector's supplier's fault.

"The reality is like any business, those who interface with the customers are the ones who have to take responsibility, even if they've been badly let down by their suppliers down the line.

"When it all goes wrong, customers just want any guarantees they were promised honoured. The right thing to do would be for Vector to send out the credits, then fight for reimbursement from Transpower.

"Vector has surely got a contract with Transpower that would minimalise its exposure when things happen that are solely the fault of the supplier. That would not only enable Vector to deliver on it bold customer promises but it would motivate Transpower into doing some routine maintenance," said Cameron Brewer.


© Scoop Media

Business Headlines | Sci-Tech Headlines


57 Million Users' Data: Uber Breach "Utterly Preventatable"

Cybersecurity leader Centrify says the Uber data breach of 57 million customer and driver records - which the ride-hailing company hid for more than a year - was “utterly preventable”. More>>

Scoop 3.0: How You Can Help Scoop’s Evolution

We have big plans for 2018 as we look to expand our public interest journalism coverage, upgrade our publishing infrastructure and offer even more valuable business tools to commercial users of Scoop. More>>

Having A Cow? Dairy Product Prices Slide For Fourth Straight Auction

Dairy product prices fell at the Global Dairy Trade auction, retreating for the fourth straight auction amid signs of increased production... Whole milk powder fell 2.7 percent to US$2,778 a tonne. More>>


Statistics: Butter At Record $5.67/Block; High Vegetable Prices

Rising dairy prices have pushed food prices up 2.7 percent in the year to October 2017, Stats NZ said today. This followed a 3.0 percent increase in the year to September 2017. More>>


Science: New Research Finds Herbicides Cause Antibiotic Resistance

New University of Canterbury research confirms that the active ingredients of the commonly used herbicides, RoundUp, Kamba and 2,4-D (glyphosate, dicamba and 2,4-D, respectively), each alone cause antibiotic resistance at concentrations well below label application rates. More>>


CO2 And Water: Fonterra (And Dairy NZ)'s Environment Plans

Federated Farmers support Fonterra’s bold push to get to zero emissions of CO2 on the manufacturing side of the Co-operative, both in New Zealand and across its global network. More>>