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Air New Zealand Customer Advisory

Air New Zealand Customer Advisory

Air New Zealand this evening issued advice to customers travelling on its services to and from London over the next few days.

The General Manager of Operations for the International Airline, John Whittaker, said it was possible there may be some flight delays due to the increased security measures implemented by the Department for Transport in the United Kingdom.

“Therefore, we strongly encourage customers travelling to and from London to monitor arrival and departure times on the Air New Zealand website or to stay in contact with their booking agent. Likewise, we would encourage customers travelling from Heathrow to Los Angeles or Auckland to arrive for their flight up to four hours before departure because it is likely checking in could be slower than normal due to heightened security measures in the airport environment,” said Mr Whittaker.

ENDS

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Media Advisory
11 August 2006

Air New Zealand UK Service Update

Air New Zealand confirms that flight NZ 1 departed Heathrow Airport, London early this morning (early evening UK time) on its way to Auckland via Los Angeles.

The flight was delayed almost three hours due to heightened security measures implemented since yesterday in London and US international airports.

Air New Zealand’s scheduled inbound flight to London NZ 2 is due to arrive shortly in Los Angeles.

As advised to all customers yesterday, continuing flight delays are possible due to these increased security measures.

“Although there is indication that the situation will improve, we still would recommend that customers travelling to and from London monitor arrival and departure times on the Air New Zealand website or to stay in contact with their booking agent, said John Whittaker, Operations Manager International Airline.

“Likewise, customers travelling from Heathrow to Los Angeles or Auckland should plan to arrive for their flight earlier than usual because it is likely checking in could take longer than normal.”

ENDS

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