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Hanover Takes Out Top Contact Centre Award

Hanover Takes Out Top Contact Centre Award

Hanover Group’s contact centre has been recognised as the best of its size in the country. The company’s ability to provide top class customer service has seen it recognised with the Supreme Diamond Award at the prestigious Customer Relationship Management (CRM) Contact Centre Awards, held in Auckland last night.

Hanover’s contact centre took out the 50 seats or less category, as the best customer service provider across all industries in New Zealand. Hanover also won the Best in Industry (Financial Services) category for the fourth year running.

These awards are the latest in a series of successes that firmly establish Hanover as a leader in the provision of customer service through contact centres, according to Andrew Schmidt, Chief Executive Officer, Hanover Group.

“The methodology behind the judging of the CRM Contact Centre Awards is exhaustive and based on the actual performance of staff handling enquiries. It is a mark of the quality of our contact centre team and the processes and procedures in place that Hanover continues to be recognised through a variety of awards and competitions.

Hanover took out the Contact Centre Manager of the Year 2006 (less than 25 seats) at the Telecommunications Users Association of New Zealand (TUANZ) Contact Centre Awards earlier in the year. In 2005, Hanover won the Contact Centre of the Year (less than 50 seats) at the same awards.

ENDS

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