Mitsubishi Contact Centre Wins Service Award
Monday, 4 September 2006
Mitsubishi Contact Centre Wins Customer Service Award
The Mitsubishi Motors Customer Care Centre has won top honours in the Automotive category of the 2006 CRM Contact Centre awards.
Considered the Oscars of the customer service industry, the Mitsubishi centre won against other finalists Honda And Toyota. Others in the automotive category included oil companies and vehicle distributors.
Call centre performance is assessed by mystery shopping scenarios via email and phone calls. A series of these were carried out during June and July.
“We have a nine-strong team in our Call Centre who handle customer enquiries, deal with service bookings, after sales follow up and handle any questions or issues customers raise,” Peter Wilkins, Mitsubishi Motors general manager of sales and marketing said.
“They are a very active and customer focussed team and we are delighted that after having been a finalist last year they have taken the top award for 2006.”