Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Mitsubishi Contact Centre Wins Service Award

Media Release

Monday, 4 September 2006


Mitsubishi Contact Centre Wins Customer Service Award


The Mitsubishi Motors Customer Care Centre has won top honours in the Automotive category of the 2006 CRM Contact Centre awards.

Considered the Oscars of the customer service industry, the Mitsubishi centre won against other finalists Honda And Toyota. Others in the automotive category included oil companies and vehicle distributors.

Call centre performance is assessed by mystery shopping scenarios via email and phone calls. A series of these were carried out during June and July.

“We have a nine-strong team in our Call Centre who handle customer enquiries, deal with service bookings, after sales follow up and handle any questions or issues customers raise,” Peter Wilkins, Mitsubishi Motors general manager of sales and marketing said.

“They are a very active and customer focussed team and we are delighted that after having been a finalist last year they have taken the top award for 2006.”


ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half A Billion Accounts: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Half Full: Fonterra Raises Forecast Payout As Global Supply Shrinks

Fonterra Cooperative Group, the dairy processor which will announce annual earnings tomorrow, hiked its forecast payout to farmers by 50 cents per kilogram of milk solids as global supply continues to decline, helping prop up dairy prices. More>>

ALSO:

Results:

Meat Trade: Silver Fern Farms Gets Green Light For Shanghai Maling Deal

The government has given the green light for China's Shanghai Maling Aquarius to acquire half of Silver Fern Farms, New Zealand's biggest meat company, with ministers satisfied it will deliver "substantial and identifiable benefit". More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news