All Telecom Services Restored
All Telecom Services Restored
Phone service has been
restored to customers hit by a fibre optic cable
cut
north of Dunedin.
All services that had been affected were back by 3.20pm today.
A telecommunications fibre was cut
between Palmerston and Waikouaiti at
10.36am this
morning. Phone service to about 12,000 landline customers
in
an area between Kurow and Invercargill was
affected.
Telecom General Manager Technology Operations
Kelly Moore said during the
fault some customers could
still make calls at times, but some times they
got a call
overloading signal and had to redial.
“This event also
affected Internet and data services, including ATM
and
EFT-POS machines and some mobile coverage,” Ms
Moore said.
“We know how frustrating any fault is for
customers and it’s a relief that
our teams were able to
do the repair work quicker than we had hoped.
“The fibre
cut was caused by a third party contractor whose digger cut
the
the fibre cable while carrying out excavation work to
repair an
underground culvert. The culvert was located on
the road just south of
Palmerston,” Ms Moore
said.
ENDS