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Mobil to migrate customer service functions

14 September 2006

Mobil to migrate customer service functions

In 2007 Mobil will be migrating functions provided by two Wellington Customer Service Centres, to the ExxonMobil Asia Pacific Business Service Centre in Bangkok.

The two centres were established in Wellington in 2000 to centralise the combined fuels and lubricants ordering and delivery business for New Zealand and Australia. About 140 staff and contractors will be directly affected by the change. About 1000 people work for Mobil Oil New Zealand Limited and its subsidiaries.

Migration will be done over time, starting in 2007 with an expected completion in mid 2007. Staff have been kept fully informed of the changes. Mobil will look to redeploy staff where possible. For those that cannot be redeployed, a competitive separation and career transition package is being offered.

"ExxonMobil remains committed to New Zealand. We have been in New Zealand for 110 years and are investing tens of millions of dollars locally to improve our businesses, as well as reviewing new investment opportunities," said Country Manager Cameron Bower.

"The changes are designed to help our core fuels and lubricant marketing businesses to be more competitive in the future. The oil industry in New Zealand is highly competitive with strong pressure on margins," said Mr Bower. "We must look for opportunities to reduce our costs and leverage on our company strengths. One of our key strengths is the ability to implement global models and standardise processes."


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