Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Commission approves TCF Draft Code

Issued 12 October 2006/056

Commission approves TCF Draft Code

The Commerce Commission has completed its consideration of the Telecommunications Carriers' Forum (TCF) code for the transfer of telecommunications services, known as the Customer Transfer Code.

The Commission is satisfied that the Code meets all the requirements of Schedule 2 of the Telecommunications Act 2001 and has approved it.

The Customer Transfer Code governs the transfer of a customer's telecommunications services between service providers. It aims to ensure a seamless experience for all parties involved in the process and sets out practices to comply with, whenever a customer requests a transfer of telecommunications services.

The Code contains provisions outlining customer authorisation and consent procedures to ensure a customer's telecommunications services are transferred when the customer wants them to be. There are provisions in the Code for seamless billing changeover and measures in place to increase the transparency of the transfer process so that the customer is in control. Continuity in support and a speedy transfer are priorities in the Code. Privacy of the customer is also an aim.

Further information about the Customer Transfer Code can be found at the TCF's website: .

Telecommunications Act 2001 Background

Under Schedule 2 of the Telecommunications Act 2001 ("the Act") - Telecommunications access codes, the Telecommunications Carriers' Forum may prepare telecommunications access codes for approval by the Commission.

On 27 July 2006 the TCF submitted the Customer Transfer Code for approval by the Commission.

The services to which the Code is to apply are:

- retail services offered by means of Telecoms' fixed telecommunications network;
- bundle of retail services offered by means of Telecoms' fixed telecommunications network;
- retail services offered by means of Telecoms' fixed telecommunications network as part of a bundle of retail services; and
- residential local access and calling service offered by means of Telecom's fixed telecommunications network.

Clause 2 of Schedule 2 of the Act sets out the requirements that the Customer Transfer Code must satisfy. Clause 2 provides as follows:

(1) A draft code for one or more designated access services or specified services may only provide for procedures, requirements, and other matters, not inconsistent with this Act, in respect of the implementation of applicable access principles.
(2) A draft code to which sub clause (1) applies must -
(a) be consistent with applicable access principles and any regulations made in respect of the applicable access principles; and
(b) be consistent with the purpose set out in section 18; and
(c) comply with the Commerce Act 1986; and
(d) not directly provide for the implementation of initial and final pricing principles and any regulations relating to those principles.

After investigation, the Commission considers that the Customer Transfer Code meets the above requirements as well as all other requirements outlined in Schedule 2 of the Act.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>


Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>


Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>


Half A Billion Accounts, Including Xtra: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>


Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news