Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Clients Dominate Manawatu Contact Centre Nominatns

Hindin Communications Clients Dominate Manawatu Contact Centre Awards Nominations

Press release, 14-November-06, Hindin Communications Ltd, Christchurch, New Zealand: Three contact centre clients of Hindin Communications, creators of KnowledgeBase software, are well represented at this year's nominations for the 2006 Manawatu Contact Centre Awards.

The awards recognise excellence in a number of aspects of contact centre operations including management, training and health and safety.

Key KnowledgeBase clients in the Manawatu region are the Palmerston North City Council, Land Transport New Zealand and Massey University.

Massey University is one of three nominees for the Supreme Award – Contact Centre of the Year. All three organisations are well represented across the range of categories and fill the field for the category of Contact Centre Manager of the Year. Massey and LTNZ have four nominations each.

Nominees have been visited by judges over the last three weeks and award winners will be announced in Palmerston North on November 17 at a black tie dinner.

- Hindin's KnowledgeBase system has been used by the Palmerston North City Council for five years and was recently implemented in an After Hours Contact Centre servicing ratepayers for seven district councils.

- Massey University first invested in KnowledgeBase in 1999, using it to help manage their student enquiries and track any referrals to back office functions.

- LTNZ has been using KnowledgeBase at their Transport Registry Office in Palmerston North since November 2005, providing rapid responses to queries from drivers registering their vehicles.

Hindin has been working in the Manawatu region for a number of years and is gradually expanding its client base to councils and other organisations in the surrounding areas, as well as New Zealand wide.

David Johnstone MD at Hindin Communications says “Having so many clients being recognised through these awards is a wonderful acknowledgement of their achievements and also of the powerful solutions that KnowledgeBase can provide.

The success of our clients is being reflected in the continued growth of Hindin to keep up with demand and the level of service required. ”

--


About Hindin Communications Ltd

Hindin Communications, established in 1987, is a New Zealand owned innovator of advanced knowledge management solutions. The company has produced its flagship software product, KnowledgeBase, to support Contact Centres and Service divisions within large organisations, including educational institutions, local authorities and government departments.

KnowledgeBase promotes efficient quality customer service. It avoids passing customers from department to department and typically allows 80% of all enquiries to be completely settled at the first point of call. For those items that can’t be resolved immediately, KnowledgeBase measures and manages the service level from initial enquiry to resolution either by external contractors or internal service divisions.

Using KnowledgeBase, customers can realise productivity gains, potentially saving hundreds of thousands of dollars per annum. For further information visit www.knowledgebase.co.nz.


Manawatu Contact Centre Cluster

For more information about the awards and the Cluster visit www.mcc.org.nz


ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop 3.0: How You Can Help Scoop’s Evolution

We have big plans for 2018 as we look to expand our public interest journalism coverage, upgrade our publishing infrastructure and offer even more valuable business tools to commercial users of Scoop. More>>


Statistics: Butter At Record $5.67/Block; High Vegetable Prices

Rising dairy prices have pushed food prices up 2.7 percent in the year to October 2017, Stats NZ said today. This followed a 3.0 percent increase in the year to September 2017. More>>

ALSO:

Science: New Research Finds Herbicides Cause Antibiotic Resistance

New University of Canterbury research confirms that the active ingredients of the commonly used herbicides, RoundUp, Kamba and 2,4-D (glyphosate, dicamba and 2,4-D, respectively), each alone cause antibiotic resistance at concentrations well below label application rates. More>>

ALSO:

CO2 And Water: Fonterra's Environment Plans

Federated Farmers support Fonterra’s bold push to get to zero emissions of CO2 on the manufacturing side of the Co-operative, both in New Zealand and across its global network. More>>

ALSO:

Fisheries: Decision To Delay Monitoring ‘Fatally Flawed’

Conservation group representatives say a decision by the new Minister of Fisheries, Stuart Nash, to delay implementation of camera monitoring of fishing efforts in New Zealand is ‘fatally flawed’. More>>

ALSO:

Kaikōura Quakes: One Year On

State Highway One and the railway were blocked by damage and slips and the Inland Road suffered significant damage. Farms, homes and businesses suffered building and land damage. Power and internet went down, drinking water systems, sewage systems and local roads were all badly affected... More>>

ALSO:

 
 
 
 
 
 
 
 
  • Bill Bennett on Tech