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Association says survey results are no surprise

21 December 2006
For immediate release

Retirement Villages Association says survey results are no surprise

Retirement Commission survey results showing 99% of residents are satisfied with retirement village living are to be expected according to the Retirement Villages Association.

As part of its role in the regulatory framework that comes into effect next year, the Retirement Commission engaged AC Neilsen to carry out an independent survey of all New Zealand retirement villages.

President of the Retirement Villages Association, Norah Barlow said the overwhelmingly positive survey results come as no surprise to the Retirement Villages Association.

“The Retirement Commission findings are conclusive and are evidence of our members’ commitment to the highest industry standards,” she said.

Show me another industry that can boast these sorts of satisfaction levels ”said Ms Barlow.
“We are continually working with our members to ensure that senior New Zealanders are able to enjoy their retirement years in the best quality facilities and highest standards of care.”

More than 50 villages were surveyed with 68% of residents saying they were very satisfied and 31% satisfied with their village. Residents listed the security, companionship and location to nearby amenities as being the main positives in their village.

The survey also showed that more than 90% of residents are satisfied with communication and management in their villages.

“Retirement village residents have demonstrated a good understanding of the financial and legal issues involved with purchasing a retirement village unit which is an important part of the success of the business relationship,” said Norah Barlow

The Retirement Villages Association represents the interests of villages comprising over 15,000 residents throughout New Zealand and recent legislation is expected to increase membership even higher.

“Being completely independent research, these satisfaction results are extremely gratifying and give residents confidence in the industry,” she said.

“This also demonstrates the very strong contribution that retirement villages make to the community.

“While it will be a tough task given this result, we will be encouraging our members to increase satisfaction even further for the perfect result.”


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