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Canon move to IP telephony with TelstraClear

Media Release
27 February 2008

Canon move to IP telephony with TelstraClear

In line with Canon New Zealand’s drive to lead the market in customer service, they have selected TelstraClear to provide a fully managed converged voice and data solution. The three year contract includes Canon’s nationwide offices and warehouses, as well as the company’s Auckland and Christchurch call centres.

Canon New Zealand Managing Director Craig Manson says TelstraClear has developed an innovative, future-proofed solution for the company that will result in greater efficiencies and improved customer service.

“TelstraClear has developed a cost effective system that serves us now and into the future.”

“Customers rely on Canon print, video-conferencing and photocopier solutions to keep their businesses running. Canon’s modern business products are fully networked printers which can log their own service calls with Field Engineers and order toner and supplies directly without the customers’ involvement. We needed a telecommunications partner and solution to match.”

“Our commitment with TelstraClear signals a complete move for Canon into IP telephony, with improved efficiencies, the ability to improve call management, flexibility around staffing and ultimately, an improvement in service to our customers.”

TelstraClear Head of Large Enterprises Mark Wilson, says TelstraClear has developed a solution for Canon New Zealand that extends its business infrastructure.

“TelstraClear is implementing a Cisco Unified Communications solution, that will deliver end-to-end converged communications, virtual contact centre integration and the latest in session initiation protocol presence capabilities.”

“The company’s day-to-day corporate communications will also benefit, with an increase in network bandwidth allowing for such things as desk top audio and video conferencing.”


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