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TelstraClear celebrates staff excellence

TelstraClear Media Release
28 April 2008

TelstraClear celebrates staff excellence

TelstraClear congratulates two staff members who took away top awards at the prestigious TUANZ Contact Centre Awards gala evening on Thursday night. The Awards are New Zealand's premier event for Contact Centre professionals.

TelstraClear Head of Customer Experience Maggie Robertson, says the achievement highlights the overall commitment of TelstraClear to deliver excellence in service to customers.

“While I congratulate our outstanding staff members Raychel Comerford and Mark Williams, TelstraClear’s success at these awards also reiterates the company’s absolute commitment to customer service. We’ve had unprecedented numbers of customer’s joining us over the last year and this has posed some challenges for us in our contact centre’s. We are currently working on a number of initiatives to further improve customer service, which will launch later this year.”

Raychel Comerford, Group Manager of TelstraClear’s Kapiti Contact Centre, won the
Contact Centre Manager of the Year 2008, 76+ seats, award.

The award reflects the hard work undertaken by Raychel to bring focus and leadership to the Kapiti Contact Centre, opened in 2005.

“We’re a young team, and I’ve been proud to have helped the Kapiti Contact Centre grow in professionalism, achieve high staff morale and keep attrition at an industry low.”

“I believe you can’t achieve results such as those experienced at Kapiti, by individual effort. I’m surrounded by a great team who strive to do the best they can daily, and I thank them for this achievement,” she says.

The Contact Centre Workforce Manager of the Year 2008 award was won by TelstraClear Workforce Management Coordinator Mark Williams.

Mr Williams is responsible for contact centre call forecasting and staff rostering at TelstraClear’s Christchurch contact centre.

“It's an honour to be recognised by my peers and while this may be an individual award, it's a reflection of the hard work and dedication of the great team of people I am fortunate enough to work alongside,” he says.

Ms Comerford (as Contact Centre Manager for the Ministry of Health), has previously been a finalist in the Contact Centre of the Year 26 - 75 seat category and Mr Williams was a finalist in the Workforce Manager of the Year award last year.

This is the eighth year TelstraClear has been the major sponsor of the TUANZ Contact Centre Conference and Awards and this year also sponsor the Contact Centre Manager of the Year under 25 seats award category.


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