TelstraClear signs exclusive partnership w Verint
8 July 2008
TelstraClear signs exclusive partnership with Verint Systems
TelstraClear has signed a reseller agreement with Verint’s Witness Actionable Solutions group, the world-leading provider of workforce optimisation solutions for the contact centre, as well as remote office, branch and back-office operations.
The agreement gives TelstraClear exclusive premier partner benefits for Verint’s Impact 360Â® workforce optimisation products and services in the New Zealand market. This includes solutions for quality monitoring and call recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning.
TelstraClear Head of Enterprise and Government Mark Wilson says the partnership confirms TelstraClear as the leading supplier of contact centre solutions in New Zealand.
“TelstraClear has achieved exclusive premier partnership status through their significant experience in contact centre development and by passing stringent criteria.”
“Our engineers have been through a rigorous Verint Systems training process, now allowing us to provide local and immediate expertise to the New Zealand market.”
“Along with the obvious commercial structure and sales and marketing benefits, our premier status gives TelstraClear extended access to advanced training and Verint System’s lab and training facilities.”
“We look forward to delivering to customers TelstraClear’s exclusive end-to-end managed service expertise in Verint’s Impact 360 contact centre solutions.”
Verint Systems Australia and New Zealand, Managing Director, Zwicka Ben-Zion says TelstraClear was awarded the company’s exclusive premier partner status due to its technical expertise and proficiency in delivering Verint contact centre solutions.
“Verint System’s partnership with TelstraClear provides quality assurance for our products in the New Zealand market by ensuring implementation is undertaken by a highly skilled and proven provider of contact centre solutions.
“By teaming with TelstraClear we are ensuring our customers - and in turn, their customers - enjoy an exceptional customer experience and service quality using Verint System’s products.”
About Verint Witness Actionable Solutions
VerintÂ® Witness Actionable Solutions™ is the leader in analytics-driven workforce optimisation. Its solutions are designed to help organisations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behaviour, and optimise the customer experience. From contact centres to remote office, branch and back-office operations, its award-winning, next-generation Impact 360Â® Workforce Optimisation suite is the industry’s most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning. Verint Witness Actionable Solutions is a division of Verint, a top 30 US enterprise software company and leading provider of actionable intelligence solutions for workforce optimisation, IP video, communications interception, and public safety, all designed to help organisations make sense of the vast information they collect as part of their daily operations. Today, more than 10,000 organisations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Website www.verint.com
TelstraClear is a New Zealand voice and data company, providing innovative market leading products, services and customer focus to the business, government, wholesale and residential sectors. Website: www.telstraclear.co.nz