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Contact Centre Specialist Expands

Contact Centre Specialist Expands


Lake Corporation appoints high level Business Development Manager



Sydney & Auckland, 21 July 2008


Lake Corporation, an Australian-owned leading provider of multimedia contact centre solutions, has announced the appointment of Richard Kilkelly as business development manager. This is a new position within Lake and reflects both the continuing growth of the company and its intention to aggressively expand its customer base in both Australia and New Zealand.

Lake’s customers include major financial institutions such as GE Money, Citibank, ANZ, Westpac and Commonwealth Bank; major telcos such as Vodafone, Optus and Hutchison; and established companies in a range of industries where contact centre-based marketing and customer care are key to success.  Lake’s customers also include contact centre service providers and not-for-profit organisations.

Richard Kilkelly is based in Sydney and assumes overall responsibility for market share growth through the development of innovative marketing programs.  He will work closely with Lake sales, marketing, technical support and customer service personnel and reports directly to Lake Corporation founder and managing director, John Latreille.

Announcing this appointment, John Latreille said, “Richard brings to Lake an outstanding record of success working for global technology companies and enjoys an extensive network of senior contacts in the Australian and New Zealand marketplaces, particularly in the banking and telecommunications sectors.  It gives me great pleasure in welcoming him to our expanding team.”

Richard Kilkelly was previously an Asia Pacific regional account director with Nokia where his achievements included winning mobile network infrastructure contracts valued at more than Euro 280 million (AUD$460 million).

Before his seven years with Nokia he held senior management positions with EDS in both Australia and New Zealand and with Systems Software Associates.  His ITC career has spanned more than 25 years and included time as national sales manager for the Australian arm of Alcatel. 

Richard Kilkelly is an alumnus of the INSEAD Business School.



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