Destination New Zealand chosen by most

Figures just released from the Tourism Industry Association highlight a changing trend for New Zealanders planning much needed holidays which is good news for our domestic tourism industry.

84% of us are planning to take on average 2.4 overnight holidays within New Zealand in the next six months. Wellington came in top for the favourite place to stay with Auckland, Christchurch, Queenstown and Nelson following close behind.

The Mood of the New Zealand Traveller quarterly survey results show that we need to be looking after our domestic guests as well as we do our overseas visitors. Further findings show that 47% spent more than they expected to on their trips taken in the last six months.

How do we capitalise on this? “Ensuring that every guest is given an exceptional customer experience is vital for all of our tourism outlets. If we can achieve this New Zealander’s will keep returning and will continue to favour staying here for their well deserved breaks,” says Elizabeth Valentine, CEO of the Aviation, Tourism, and Travel Training Organisation.

KiaOraMai provides the opportunity to review and improve customer service experiences. Through training, your employees will build the knowledge and skills to be able to create a uniquely New Zealand customer service experience for all your customers. “More than service basics though, what makes KiaOraMai unique is the focus on how your people can add value to your business through service and the emphasis on building local product knowledge to assist with this,” says Valentine.

Whether you’re an experienced person or new to frontline service, there’s something in this inspirational programme for people with a wide range of abilities. “Service makes good business sense: it’s never too early to start lifting your business’ service performance. KiaOraMai training now is an investment in getting ready for the high season coming up, as well as for bigger events in 2011 and beyond. Let’s train people now to capitalise on the opportunities identified in the TIA report,” she says.

ENDS

BUDGET 2012:
Parliament Debate Live - Video Of Budget 2011
Keith Ng Interactive Graphic: How the Budget Breaks Down
BUDGET 2012 - FULL COVERAGE: Reports / Analysis - Press Kit - Reaction (from everybody) - Previews (from everybody) - Pre-Budget Announcements

Gordon Campbell: On the Budget’s Spreadsheet Victories

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