Update on Jetstar New Zealand and Australian services: Puyehue-Cordon Caulle volcano

MELBOURNE, Australia, Jun. 12/Medianet International-AsiaNet/ --
Update on Jetstar New Zealand and Australian services: Puyehue-Cordon Caulle volcano

Jetstar wishes to provide a further update on its New Zealand services (Trans
Tasman and domestic) and Australian domestic operations for Tasmania as a result of a volcanic ash cloud caused by Puyehue-Cordon Caulle volcano in Chile.

The safety of our passengers and crew is Jetstar’s number one priority. As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes and Jetstar continues to review the status of its operations to affected ports.

NEW ZEALAND

Auckland
At this point in time, Jetstar is operating its international services to/from Auckland International Airport with further updates to be provided later in the day.

This includes Singapore-Auckland-Singapore daily return service and Trans Tasman services.

Jetstar has cancelled the Auckland domestic services today that are listed below.

Safety is Jetstar’s top priority and as a result the airline has cancelled the following flights for Sunday 12 June 2011:

Trans Tasman scheduled services
JQ 140 Christchurch – Sydney (departing 0635)
JQ 143 Sydney – Christchurch (departing 0855)
JQ 156 Christchurch – Melbourne (departing 0615)
JQ 159 Melbourne – Christchurch (departing 1200)
JQ 219 Melbourne – Queenstown (departing 0845)
JQ 220 Queenstown – Melbourne (departing 0955)
JQ 190 Christchurch – Gold Coast (departing 1615)
JQ 191 Gold Coast – Christchurch (departing 1830)
JQ 182 Christchurch – Brisbane (departing 1455)
JQ 183 Brisbane – Christchurch (departing 1730)

Domestic New Zealand scheduled services
JQ 243 Auckland – Christchurch (departing 0800)
JQ 244 Christchurch – Auckland (departing 0710)
JQ 245 Auckland – Christchurch (departing 0720)
JQ 246 Christchurch – Auckland (departing 0910)
JQ 247 Auckland – Christchurch (departing 0905)
JQ 248 Christchurch – Auckland (departing 1105)
JQ 251 Auckland – Christchurch (departing 1305)
JQ 277 Christchurch – Queenstown (departing 0815)
JQ 275 Christchurch – Queenstown (departing 1000)
JQ 274 Queenstown – Christchurch (departing 1430)
JQ 280 Queenstown – Auckland (departing 1135)
JQ 281 Auckland-Queenstown (departing 1110)
JQ 276 Queenstown-Christchurch (departing 1335)
JQ 252 Christchurch-Auckland (departing 1500)
JQ 265 Auckland-Wellington (departing 1030)
JQ 264 Wellington-Auckland (departing 1220)
JQ 267 Auckland-Wellington (departing 1415)
JQ 266 Wellington – Auckland (departing 1550)
JQ 286 Christchurch – Wellington (departing 1515)
JQ 287 Wellington – Christchurch (departing 1635)

AUSTRALIA
Domestic Services to/from Tasmania
JQ 703 Melbourne – Hobart (departing 0720)
JQ 702 Hobart – Melbourne (departing 0905)
JQ 731 Gold Coast – Hobart (departing 0800)
JQ 732 Hobart – Gold Coast (departing 1105)
JQ 721 Sydney – Hobart (departing 0725)
JQ 720 Hobart – Sydney (departing 0950)
JQ 735 Melbourne – Launceston (departing 0810)
JQ 736 Launceston – Melbourne (departing 0945)
JQ 705 Melbourne – Hobart (departing 1120)
JQ 706 Hobart – Melbourne (departing 1305)
JQ 709 Melbourne – Hobart (departing 1450)
JQ 710 Hobart – Melbourne (departing 1645)
JQ 739 Melbourne – Launceston (departing 1200)
JQ 742 Launceston – Melbourne (departing 1335)
JQ 747 Sydney – Launceston (departing 1030)
JQ 748 Launceston – Sydney (departing 1245)
JQ 753 Brisbane – Launceston (departing 1250)
JQ 752 Launceston – Brisbane (departing 1555)

Jetstar is liaising with affected passengers and offering them the following options free of charge:

*Defer travel: Customers may defer their travel. Travel must be completed by 31 August 2011.*Re-routing to get passengers to their end destination. Travel must be
completed by 31 August 2011.
*Full refund or voucher to the value of the booking.

Jetstar will liaise with affected passengers in regards to alternative flight
arrangements. Alternatively, customers awaiting travel can call the Jetstar Contact Centre direct on:

*From Australia: 131 538
*From New Zealand: 0800 800 995
*From Singapore: 800 6161 977. If you have difficulty with this number, alternatively call (+61 3 9347 0091)

We continue to review the situation and should future flights be affected, we
will notify passengers directly.

Jetstar.com will also be regularly updated.

Our airline is committed to safe operations and is seeking to minimize any impact on flyers and apologises for any inconvenience caused.

SOURCE: Jetstar Airways

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