28 June 2011
Media statement

Notice Of Voluntary Product Recall

The Warehouse has announced a nationwide recall of the Babywise 3-in-1 Child’s Car Seat* purchased or exchanged between 1 March 2011 and 24 June 2011. The car seat has also been voluntarily withdrawn from all stores.

Three customer returns alerted The Warehouse to a potential problem with the locking mechanism of the car seat’s harness.

Customers should check the labels of any child’s car seat purchased from The Warehouse during this time – if identified by the barcode number 9-400023-330787 or supplier code BAB-001 (located on the side label instruction panel), customers should stop using the car seat immediately, as a precautionary measure.

To avoid any safety risks, customers are asked to return the recalled car seat to any of The Warehouse’s 89 stores for a full refund, with or without a receipt. No other car seats are being recalled or withdrawn.

Paul Walsh, Human Resources Director for The Warehouse, said today, “As always, our customers’ safety is paramount. Following the customer returns, the car seat was immediately withdrawn from all stores, and 5% of the product stock underwent further extensive safety checks. No faults were found in the sample units, but to avoid any potential hazard, we are recalling the car seats and encourage customers to return them as soon as possible.”

“We want to reassure customers that no other car seats sold at The Warehouse pose a safety risk. We are working with our New Zealand based agent to ensure customer safety, and are taking all necessary measures to recall this shipment of the Babywise 3-in-1 Child’s Car Seat.”

Customers can free-call The Warehouse Customer Care Team on 0800 422 274 between 8:00am and 5.30pm (Monday to Friday), if they require any additional information.

ENDS

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