Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Unisys Chosen for End-User IT Support at McDonald’s

McDonald’s Chooses Unisys for End-User IT Support at 1,000 Restaurants across Australia, New Zealand and the South Pacific

Unisys Corporation (NYSE:UIS) today announced that its New Zealand and Australian subsidiaries have signed agreements with McDonald’s to provide end-user IT support services to McDonald’s restaurants across New Zealand, Australia and the South Pacific.

The five-year contracts have an estimated combined value of approximately NZ$38.8 million (US$30.5 million) and represent new business for Unisys.

Under the terms of the contracts, Unisys will provide service desk, on-site and remote support services to McDonald’s chain of more than 1,000 company-owned and franchised restaurants across New Zealand, Australia and the South Pacific region, including New Caledonia, Fiji, Tahiti, American Samoa and Samoa.

Unisys will provide its Smart On-Site Services for end-to-end support of technology used in the McDonald’s restaurants, including point of sale devices, back-office PC equipment, peripherals, wireless networks, customer order display units and cameras.

“The customer is at the heart of McDonald’s business, and reliable in-store technology is critical to providing a quality experience from the moment a customer places an order until the meal is delivered,” said Henry Shiner, McDonald’s CIO for the Australia, New Zealand and South Pacific region. “Our goal is to enable franchisees and restaurant managers to run their business so they can deliver the convenient, dependable and consistent service our customers expect whenever they walk into one of our restaurants.”

Providing 24/7 coverage, the central Unisys service desk will be located in Wellington, New Zealand, with business continuity failover based in Brisbane, Australia.

“We chose Unisys because we need a partner who can leverage a delivery capability to provide field service support across a widespread geographic region, with the systems and rigorous processes to enable consistent, visible performance against agreed and flexible service levels,” Mr Shiner said.

Unisys Smart On-Site Services are designed to provide consistent quality service for clients such as McDonald’s. Unisys tailors end-user IT support services to the specific client’s needs, using advanced automation and logistics tools so representatives can track service events more efficiently from start to finish. Predictive analysis enables Unisys to anticipate and resolve potential equipment problems before they lead to potentially costly downtime.

“McDonald’s restaurants rely on IT in their business, and we understand how important it is for restaurant managers to access support regardless of location and easily track the status of service calls,” said Andrew Barkla, Vice President and General Manager, Unisys Asia Pacific and Japan. “We look forward to providing end-user IT support services that help McDonald’s owners and managers run their restaurants more efficiently and give patrons a superior customer experience.”

About McDonald’s
McDonald's is the world's leading global foodservice retailer with more than 33,000 locations serving approximately 64 million customers in more than 100 countries each day. More than 80% of McDonald’s restaurants worldwide are owned and operated by independent local men and women.

About Unisys
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialise in helping clients secure their operations, increase the efficiency and utilisation of their data centres, enhance support to their end users and constituents, and modernise their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organisations and government agencies throughout the world. For more information, visit www.unisys.com.


About Unisys Asia Pacific

In Asia Pacific, Unisys delivers services and solutions through subsidiaries in Australia, New Zealand, China, Hong Kong, India, Malaysia, The Philippines, Singapore and Taiwan, and through distributors or resellers in other countries in the region.
Visit www.unisys.com.au. Follow us on www.twitter.com/UnisysAPAC.

Forward Looking Statements
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements in this release regarding the estimated value of the contracts are based upon the assumption that the total number of company-owned and franchised McDonald's restaurants using the service in the territory covered by the contracts will be consistent with current levels, and that the contracts will continue in effect for their full term. Because the total number of stores can change, and because the contracts are terminable by McDonald’s before the end of their term, the estimated value of the engagement is not guaranteed. Additional discussion of factors that could affect Unisys’ future results is contained in periodic filings with the Securities and Exchange Commission.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

BusinessDesk: APN's NZME Sees Future In Paywalls, Growth In Digital Sales

APN News & Media has touted a single newsroom concept for its NZME unit in New Zealand, similar to what Germany's Die Welt uses, saying an 'integrated sales proposition' is helping it win market share, including ... More>>

Labour Party: Global Milk Prices Now Lowest In 6 Years

The latest fall in the global dairy price has brought it to the lowest level in six years and shows there must be meaningful action in tomorrow’s Budget to diversify the economy, says Labour’s Finance spokesperson Grant Robertson. “Dairy prices ... More>>

BusinessDesk: NZ Inflation Expectations Creep Higher In June Survey

May 19 (BusinessDesk) - New Zealand businesses lifted their expectations for inflation over the next two years, sapping any immediate pressure on the Reserve Bank to cut interest rates, and prompting the kiwi dollar to jump higher. More>>

BusinessDesk: Lower Fuel Costs Drive Down NZ Producer Input, Output Prices

May 19 - Producer input and output prices fell in the first quarter, mainly reflecting lower fuel costs and weakness in prices of meat and dairy products. More>>

Media: Fairfax Media NZ Announces Senior Editorial Team

Fairfax Media New Zealand has today confirmed its new editorial leadership team, as part of a transformation of its newsrooms aimed at enhancing local and national journalism across digital and print. More>>

Science: Flavonoids Reduce Cold And Cough Risk

Flavonoids reduce cold and cough risk Research from the University of Auckland shows eating flavonoids – found in green tea, apples, blueberries, cocoa, red wine and onions – can significantly reduce the risk of catching colds and coughs. The research, ... More>>


BusinessDesk: RBNZ House Alert Speech The Catalyst For Government Action

Prime Minister John Key all but conceded that pressure from the Reserve Bank of New Zealand for concerted action on rampant Auckland house prices was one of the main catalysts for the government's weekend announcements about tightly ... More>>

BusinessDesk: How To Fall Foul Of The New Housing Tax Rules: Tips From IRD

Just because you rented out your investment property doesn't absolve you from paying tax, says the Inland Revenue Department in a summary of commonly made mistakes by non-professional property investors when it comes to their tax liability.More>>

Legal: Superdiversity Law, Policy And Business Stocktake Announced

Mai Chen, Managing Partner at Chen Palmer New Zealand Public and Employment Law Specialists and Adjunct Professor of Law at the University of Auckland, today announced the establishment ... More>>

Housing: More House Price Gains Expected

House price expectations remain high, with a net 56% of respondents expecting house prices will increase. Fears of higher interest rates are fading, consistent with the RBNZ’s signals this year. Affordability and a lack of houses for ... More>>

TDDA: State-Of-The-Art Drug Testing Laboratory To Open In Auckland

World leading drug testing agencies, The Drug Detection Agency (TDDA) and Omega Laboratories, open New Zealand laboratory More>>

Network: Bigpipe Launches Ultra-Fast Broadband Into Wellington

Bigpipe Launches Ultra-Fast Broadband into Wellington Naked broadband provider Bigpipe has extended its national reach, announcing today, the launch of its unlimited UFB offering into Wellington. The Spark Venture business is giving Wellingtonians the ... More>>

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news