Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Unisys Chosen for End-User IT Support at McDonald’s

McDonald’s Chooses Unisys for End-User IT Support at 1,000 Restaurants across Australia, New Zealand and the South Pacific

Unisys Corporation (NYSE:UIS) today announced that its New Zealand and Australian subsidiaries have signed agreements with McDonald’s to provide end-user IT support services to McDonald’s restaurants across New Zealand, Australia and the South Pacific.

The five-year contracts have an estimated combined value of approximately NZ$38.8 million (US$30.5 million) and represent new business for Unisys.

Under the terms of the contracts, Unisys will provide service desk, on-site and remote support services to McDonald’s chain of more than 1,000 company-owned and franchised restaurants across New Zealand, Australia and the South Pacific region, including New Caledonia, Fiji, Tahiti, American Samoa and Samoa.

Unisys will provide its Smart On-Site Services for end-to-end support of technology used in the McDonald’s restaurants, including point of sale devices, back-office PC equipment, peripherals, wireless networks, customer order display units and cameras.

“The customer is at the heart of McDonald’s business, and reliable in-store technology is critical to providing a quality experience from the moment a customer places an order until the meal is delivered,” said Henry Shiner, McDonald’s CIO for the Australia, New Zealand and South Pacific region. “Our goal is to enable franchisees and restaurant managers to run their business so they can deliver the convenient, dependable and consistent service our customers expect whenever they walk into one of our restaurants.”

Providing 24/7 coverage, the central Unisys service desk will be located in Wellington, New Zealand, with business continuity failover based in Brisbane, Australia.

“We chose Unisys because we need a partner who can leverage a delivery capability to provide field service support across a widespread geographic region, with the systems and rigorous processes to enable consistent, visible performance against agreed and flexible service levels,” Mr Shiner said.

Unisys Smart On-Site Services are designed to provide consistent quality service for clients such as McDonald’s. Unisys tailors end-user IT support services to the specific client’s needs, using advanced automation and logistics tools so representatives can track service events more efficiently from start to finish. Predictive analysis enables Unisys to anticipate and resolve potential equipment problems before they lead to potentially costly downtime.

“McDonald’s restaurants rely on IT in their business, and we understand how important it is for restaurant managers to access support regardless of location and easily track the status of service calls,” said Andrew Barkla, Vice President and General Manager, Unisys Asia Pacific and Japan. “We look forward to providing end-user IT support services that help McDonald’s owners and managers run their restaurants more efficiently and give patrons a superior customer experience.”

About McDonald’s
McDonald's is the world's leading global foodservice retailer with more than 33,000 locations serving approximately 64 million customers in more than 100 countries each day. More than 80% of McDonald’s restaurants worldwide are owned and operated by independent local men and women.

About Unisys
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialise in helping clients secure their operations, increase the efficiency and utilisation of their data centres, enhance support to their end users and constituents, and modernise their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organisations and government agencies throughout the world. For more information, visit www.unisys.com.


About Unisys Asia Pacific

In Asia Pacific, Unisys delivers services and solutions through subsidiaries in Australia, New Zealand, China, Hong Kong, India, Malaysia, The Philippines, Singapore and Taiwan, and through distributors or resellers in other countries in the region.
Visit www.unisys.com.au. Follow us on www.twitter.com/UnisysAPAC.

Forward Looking Statements
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements in this release regarding the estimated value of the contracts are based upon the assumption that the total number of company-owned and franchised McDonald's restaurants using the service in the territory covered by the contracts will be consistent with current levels, and that the contracts will continue in effect for their full term. Because the total number of stores can change, and because the contracts are terminable by McDonald’s before the end of their term, the estimated value of the engagement is not guaranteed. Additional discussion of factors that could affect Unisys’ future results is contained in periodic filings with the Securities and Exchange Commission.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Finance: Major Campaign To End "Gross Overtaxation Of Savings"

The campaign – which includes a special web site through which New Zealanders can e-mail their own and other MPs and party leaders – is backed by Age Concern, Consumer NZ, the Financial Services Council and the Taxpayers’ Union. More>>

ALSO:

Scoop Business: Leighton-Led WGP To Build, Manage Transmission Gully

The Wellington Gateway Partnership, led by a unit of ASX-listed Leighton Holdings, has won the $1 billion contract to build the Transmission Gully road north of Wellington. More>>

ALSO:

Gareth Morgan: The Government’s Fresh Water Policy – Revisited

Fresh water quality is the latest area to be in the sights of Gareth Morgan and his research organisation The Morgan Foundation... They found that the fresh water policy was a bit murkier than the Environment Minister let on. More>>

ALSO:

Interest Rates: RBNZ Hikes OCR To 3.5%, ‘Period Of Assessment’ Now Needed

Reserve Bank governor Graeme Wheeler raised the official cash rate as expected, while signalling a pause in rate hikes to assess the impact of moves so far this year. The kiwi dollar sank after Wheeler said its strength was “unjustified” and that the currency could have “a significant fall.” More>>

ALSO:

Fonterra: Canpac Site 'Resize' To Focus More On Paediatrics

Fonterra is looking at realigning its packing operations at Canpac, in the Waikato, to focus more on paediatric nutritionals... The proposed changes could mean around 110 roles may not be required at the site which currently employs 330. More>>

ALSO:

Scoop Business: Postie Plus Brand Gets 2nd Chance With Well-Funded Pepkor

The Postie Plus brand is getting a new lease of life after South Africa’s Pepkor bought the failed retailer’s assets out of administration and said it will use its purchasing power to reduce costs of stock and fatten margins. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news