Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Salmat launches New Zealand operation for Woolworths

17 April 2012

Salmat launches New Zealand operation for Woolworths

Salmat and Woolworths Limited today announced the launch of a new contact centre operation in Auckland, New Zealand servicing Woolworths Money customers. This new contact centre created 40 new jobs in New Zealand.

Salmat’s New Zealand operation provides Woolworths with access to a highly skilled and engaged workforce with specific financial services expertise.

Dhun Karai, Head of Woolworths Money said the contact centre supports Woolworths credit card, pre-paid debit card and insurance customers. The contact centre was previously located in Australia.

“We’re excited about the launch of this new contact centre. The Salmat team in New Zealand have significant experience in the financial services sector this will enable us to continue to enhance the customer service experience for Woolworths Money customers,” said Ms Karai.

The New Zealand contact centre began full operation in February. Ms Karai said the Australian contact centre team was redeployed to other contact centres within the Woolworths Group.

Salmat has been operating contact centres in New Zealand servicing Australian and New Zealand clients since 1998 across industries including consumer electronics, banking, insurance, loyalty programs, telecommunications, utilities and retail.

Salmat is also a leader in the provision of speech technology solutions for New Zealand organisations and provides Woolworths Limited with a range of IVR, speech recognition and voice technology solutions.

“As a result of key improvement initiatives, we’ve had a lot of positive feedback from the Woolworths Money customers. We look forward to growing our relationship with Woolworths Limited out of New Zealand,” said Dave Besson, Salmat’s CEO of Customer Contact Solutions.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Fossils: Ancient Penguins Lived Alongside Dinosaurs?

Penguins are much older than previously thought and their evolution probably dates back to the days of the dinosaurs, according to research on the fossilised leg bone and toes of a giant ancient penguin found in rocks near Waipara, North Canterbury. More>>

No Voda/Sky: Commission Declines Clearance For Merger

The Commerce Commission has declined to grant clearance for the proposed merger of Sky Network Television and Vodafone New Zealand. More>>

ALSO:

EARLIER:

Power: IEA Report On New Zealand's Energy System

Outside of its largely low-carbon power sector, managing the economy’s energy intensity and greenhouse gas emissions while still remaining competitive and growing remains a challenge. More>>

ALSO:

NASA: Seven Earth-Size Planets Around A Single Star

NASA's Spitzer Space Telescope has revealed the first known system of seven Earth-size planets around a single star. Three of these planets are firmly located in the habitable zone, the area around the parent star where a rocky planet is most likely to have liquid water. More>>

ALSO:

Auckland Transport Case: Men Guilty Of Corruption And Bribery Will Spend Time In Jail

Two men who were found guilty of corruption and bribery in a Serious Fraud Office (SFO) trial have been sentenced in the Auckland High Court today... The pair are guilty of corruption and bribery offences relating to more than $1 million of bribes which took place between 2005 and 2013 at Rodney District Council and Auckland Transport. More>>

ALSO:

Hager Raid: Westpac Wrong To Release Bank Records To Police

The Privacy Commissioner has censured Westpac Banking Corp for releasing without a court order more than 10 months of bank records belonging to the political activist and journalist Nicky Hager during a police investigation into leaked information published in Hager's 2014 pre-election book, 'Dirty Politics'. More>>

ALSO:

EARLIER:

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news