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Salmat launches New Zealand operation for Woolworths

17 April 2012

Salmat launches New Zealand operation for Woolworths

Salmat and Woolworths Limited today announced the launch of a new contact centre operation in Auckland, New Zealand servicing Woolworths Money customers. This new contact centre created 40 new jobs in New Zealand.

Salmat’s New Zealand operation provides Woolworths with access to a highly skilled and engaged workforce with specific financial services expertise.

Dhun Karai, Head of Woolworths Money said the contact centre supports Woolworths credit card, pre-paid debit card and insurance customers. The contact centre was previously located in Australia.

“We’re excited about the launch of this new contact centre. The Salmat team in New Zealand have significant experience in the financial services sector this will enable us to continue to enhance the customer service experience for Woolworths Money customers,” said Ms Karai.

The New Zealand contact centre began full operation in February. Ms Karai said the Australian contact centre team was redeployed to other contact centres within the Woolworths Group.

Salmat has been operating contact centres in New Zealand servicing Australian and New Zealand clients since 1998 across industries including consumer electronics, banking, insurance, loyalty programs, telecommunications, utilities and retail.

Salmat is also a leader in the provision of speech technology solutions for New Zealand organisations and provides Woolworths Limited with a range of IVR, speech recognition and voice technology solutions.

“As a result of key improvement initiatives, we’ve had a lot of positive feedback from the Woolworths Money customers. We look forward to growing our relationship with Woolworths Limited out of New Zealand,” said Dave Besson, Salmat’s CEO of Customer Contact Solutions.


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