Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Salmat launches New Zealand operation for Woolworths

17 April 2012

Salmat launches New Zealand operation for Woolworths

Salmat and Woolworths Limited today announced the launch of a new contact centre operation in Auckland, New Zealand servicing Woolworths Money customers. This new contact centre created 40 new jobs in New Zealand.

Salmat’s New Zealand operation provides Woolworths with access to a highly skilled and engaged workforce with specific financial services expertise.

Dhun Karai, Head of Woolworths Money said the contact centre supports Woolworths credit card, pre-paid debit card and insurance customers. The contact centre was previously located in Australia.

“We’re excited about the launch of this new contact centre. The Salmat team in New Zealand have significant experience in the financial services sector this will enable us to continue to enhance the customer service experience for Woolworths Money customers,” said Ms Karai.

The New Zealand contact centre began full operation in February. Ms Karai said the Australian contact centre team was redeployed to other contact centres within the Woolworths Group.

Salmat has been operating contact centres in New Zealand servicing Australian and New Zealand clients since 1998 across industries including consumer electronics, banking, insurance, loyalty programs, telecommunications, utilities and retail.

Salmat is also a leader in the provision of speech technology solutions for New Zealand organisations and provides Woolworths Limited with a range of IVR, speech recognition and voice technology solutions.

“As a result of key improvement initiatives, we’ve had a lot of positive feedback from the Woolworths Money customers. We look forward to growing our relationship with Woolworths Limited out of New Zealand,” said Dave Besson, Salmat’s CEO of Customer Contact Solutions.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Real Estate: Housing Prices Head South In Most Of NZ

Housing became more affordable for first home buyers in many parts of the country including Auckland last month, as falling prices more than offset rising mortgage interest rates. More>>

ALSO:

Cosmetics & Pollution: Proposal To Ban Microbeads

Cosmetic products containing microbeads will be banned under a proposal announced by the Minister for the Environment today. Marine scientists have been advocating for a ban on the microplastics, which have been found to quickly enter waterways and harm marine life. More>>

ALSO:

NIWA: 2016 New Zealand’s Warmest Year On Record

Annual temperatures were above average (0.51°C to 1.20°C above the annual average) throughout the country, with very few locations observing near average temperatures (within 0.5°C of the annual average) or lower. The year 2016 was the warmest on record for New Zealand, based on NIWA’s seven-station series which begins in 1909. More>>

ALSO:

Farewell 2016: NZ Economy Flies Through 2016's Political Curveballs

Dec. 23 (BusinessDesk) - New Zealand's economy batted away some curly political curveballs of 2016 to end the year on a high note, with its twin planks of a booming construction sector and rampant tourism soon to be joined by a resurgent dairy industry. More>>

ALSO:

NZ Economy: More Growth Than Expected In 3rd Qtr

Dec. 22 (BusinessDesk) - New Zealand's economy grew at a faster pace than expected in the September quarter as a booming construction sector continued to underpin activity, spilling over into related building services, and was bolstered by tourism and transport ... More>>

  • NZ Govt - Solid growth for NZ despite fragile world economy
  • NZ Council of Trade Unions - Government needs to ensure economy raises living standards
  • KiwiRail Goes Deisel: Cans electric trains on partially electrified North Island trunkline

    Dec. 21 (BusinessDesk) – KiwiRail, the state-owned rail and freight operator, said a small fleet of electric trains on New Zealand’s North Island would be phased out over the next two years and replaced with diesel locomotives. More>>

  • KiwiRail - KiwiRail announces fleet decision on North Island line
  • Greens - Ditching electric trains massive step backwards
  • Labour - Bill English turns ‘Think Big’ into ‘Think Backwards’
  • First Union - Train drivers condemn KiwiRail’s return to “dirty diesel”
  • NZ First - KiwiRail Going Backwards for Xmas
  • Get More From Scoop

     
     
     
     
     
     
     
     
    Business
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news