Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Salmat launches New Zealand operation for Woolworths

17 April 2012

Salmat launches New Zealand operation for Woolworths

Salmat and Woolworths Limited today announced the launch of a new contact centre operation in Auckland, New Zealand servicing Woolworths Money customers. This new contact centre created 40 new jobs in New Zealand.

Salmat’s New Zealand operation provides Woolworths with access to a highly skilled and engaged workforce with specific financial services expertise.

Dhun Karai, Head of Woolworths Money said the contact centre supports Woolworths credit card, pre-paid debit card and insurance customers. The contact centre was previously located in Australia.

“We’re excited about the launch of this new contact centre. The Salmat team in New Zealand have significant experience in the financial services sector this will enable us to continue to enhance the customer service experience for Woolworths Money customers,” said Ms Karai.

The New Zealand contact centre began full operation in February. Ms Karai said the Australian contact centre team was redeployed to other contact centres within the Woolworths Group.

Salmat has been operating contact centres in New Zealand servicing Australian and New Zealand clients since 1998 across industries including consumer electronics, banking, insurance, loyalty programs, telecommunications, utilities and retail.

Salmat is also a leader in the provision of speech technology solutions for New Zealand organisations and provides Woolworths Limited with a range of IVR, speech recognition and voice technology solutions.

“As a result of key improvement initiatives, we’ve had a lot of positive feedback from the Woolworths Money customers. We look forward to growing our relationship with Woolworths Limited out of New Zealand,” said Dave Besson, Salmat’s CEO of Customer Contact Solutions.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Trade: NZ Trade Deficit Widens To A Record In September

Oct. 27 (BusinessDesk) - New Zealand's monthly trade deficit widened to a record in September as meat exports dropped to their lowest level in more than three years. More>>


Animal Welfare: Cruel Practices Condemned By DairyNZ Chief

DairyNZ chief executive Tim Mackle says cruel and illegal practices are not in any way condoned or accepted by the industry as part of dairy farming.

Tim says the video released today by Farmwatch shows some footage of transport companies and their workers, as well as some unacceptable behaviour by farmers of dragging calves. More>>


Postnatal Depression: 'The Thief That Steals Motherhood' - Alison McCulloch

Post-natal depression is a sly and cruel illness, described by one expert as ‘the thief that steals motherhood’, it creeps up on its victims, hiding behind the stress and exhaustion of being a new parent, catching many women unaware and unprepared. More>>


DIY: Kiwi Ingenuity And Masking Tape Saves Chick

Kiwi ingenuity and masking tape has saved a Kiwi chick after its egg was badly damaged endangering the chick's life. The egg was delivered to Kiwi Encounter at Rainbow Springs in Rotorua 14 days ago by a DOC worker with a large hole in its shell and against all odds has just successfully hatched. More>>


International Trade: Key To Lead Mission To India; ASEAN FTA Review Announced

Prime Minister John Key will lead a trade delegation to India next week, saying the pursuit of a free trade agreement with the protectionist giant is "the primary reason we're going" but playing down the likelihood of early progress. More>>



MYOB: Digital Signatures Go Live

From today, Inland Revenue will begin accepting “digital signatures”, saving businesses and their accountants a huge amount of administration time and further reducing the need for pen and paper in the workplace. More>>

Oil Searches: Norway's Statoil Quits Reinga Basin

Statoil, the Norwegian state-owned oil company, has given up oil and gas exploration in Northland's Reinga Basin, saying the probably of a find was 'too low'. More>>


Modern Living: Auckland Development Blowouts Reminiscent Of Run Up To GFC

The collapse of property developments in Auckland is "almost groundhog day" to the run-up of the global financial crisis in 2007/2008 as banks refuse to fund projects due to blowouts in construction and labour costs, says John Kensington, the author of KPMG's Financial Institutions Performance Survey. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news