Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Toyota Financial Services Builds Business Continuity

Toyota Financial Services Builds Business Continuity with Interactive Intelligence

IP communications platform supports business growth, improves customer service and reduces business risk

Auckland, 12 November 2012 - Toyota Financial Services New Zealand (TFS), New Zealand's largest motor vehicle manufacturer-owned finance company, has announced the deployment of Interactive Intelligence Group Inc.'s all-in-one IP business communications software suite, Customer Interaction Center (CIC). The company is using CIC to manage the telephony requirements of its national customer contact centre and Auckland-based main office, along with the co-located Auckland Sales Office of sister organisation, Toyota New Zealand.

CIC went live in August and is already delivering an improved flow of calls and new self-help options resulting in a better experience for customers and less double handling of calls by staff. In addition, the ability to contact specific staff more directly is providing time-saving benefits to callers in regular contact with TFS.

The IP-based solution has enabled the company to rationalise its number of phone lines, thereby reducing the cost of phone bills, while the ability to redirect incoming faxes to the company email system is delivering savings in handling and printing costs. Importantly, CIC also provides TFS with the assurance of an enhanced disaster recovery and business continuity capability through the ability to quickly and easily redeploy telephony services to alternate sites.

Glenn Armishaw, Development Group Manager, Toyota Financial Services said, “In selecting the solution we were after flexibility and scalability in regards to enabling our company's expansion. We wanted the ability to add functionality for more complex call centre capabilities and to record calls or play disclosure statements as required for compliance reasons. We also sought integration with our CRM package and core receivables systems, plus looked for 'future proofing' as best possible.”

Toyota Financial Services was established in 1989 and today has over $900 million in assets. The organisation offers a comprehensive range of vehicle financial, leasing and insurance products to customers via 50 Toyota Customer Centres nationwide, direct though its offices in Auckland, Wellington and Christchurch, and online.

Interactive Intelligence partner and business communications solutions specialist, Amtel, was responsible for the deployment of CIC at TFS.

About Toyota Financial Services
One of the first finance companies established by Toyota outside of Japan, Toyota Financial Services New Zealand has operated in New Zealand since 1989. Globally Toyota Financial Services operates in over 30 countries and regions and has in excess of $USD100bn in total assets and over 17 million customers.

In New Zealand TFS offers a full range of motor vehicle financing, leasing, fleet management and motor vehicle and payment protection insurance products. It has grown to be one of New Zealand’s largest finance companies being the biggest motor vehicle manufacturer-owned company in New Zealand with over 30,000 vehicles on the road. TFS New Zealand has an Aa2/AA- credit rating (as rated by Moodys and Standard & Poors), reflecting the strength of our parent company.

http://www.tfs.co.nz

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact centre automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
http://www.inin.com/au-nz

About Amtel
Amtel Communications is the New Zealand provider of Interactive Intelligence
http://www.amtel.co.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Fonterra: Canpac Site 'Resize' To Focus More On Paediatrics

Fonterra is looking at realigning its packing operations at Canpac, in the Waikato, to focus more on paediatric nutritionals... The proposed changes could mean around 110 roles may not be required at the site which currently employs 330. More>>

ALSO:

Scoop Business: Postie Plus Brand Gets 2nd Chance With Well-Funded Pepkor

The Postie Plus brand is getting a new lease of life after South Africa’s Pepkor bought the failed retailer’s assets out of administration and said it will use its purchasing power to reduce costs of stock and fatten margins. More>>

ALSO:

Warming: Warming Signs From State Of Climate Report

Climate data from air, land, sea and ice in 2013 'reflect trends of a warming planet' -- says the latest State of the Climate report, launched by U.S. and New Zealand scientists. More>>

ALSO:

Scoop Business: Embrace Falling Home Affordability, Says NZIER

Despair over the inability to afford a house is misplaced and should be embraced as an opportunity to invest in more wealth-creating activity, says the principal economist at the New Zealand Institute of Economic Research, Shamubeel Eaqub. More>>

Productivity Commission: NZ Regulation Not Keeping Pace

New Zealand regulators often have to work with out-of-date legislation, quality checks are under strain, and regulatory workers need better training and development. More>>

ALSO:

Callaghan Innovation: Investment To Help Deepen Innovation Reporting

Callaghan Innovation, the government’s high tech HQ for Kiwi business, is to help deepen New Zealand media coverage of the commercialisation of innovation through an arms-length partnership with independent business news service BusinessDesk. More>>

ALSO:

Tax Credits, Grants: Greens $1Bn R&D Plan

In the Party’s headline economic announcement, the Greens have launched their plan to build a smarter, more innovative economy which has as its centrepiece an additional $1 billion of government investment in research and development (R&D) above current spend, including tax breaks for business. More>>

ALSO:

Inflation: CPI Increases 0.3 Percent In June Quarter

The consumers price index (CPI) rose 0.3 percent in the June 2014 quarter, Statistics New Zealand said today. This follows rises of 0.3 percent the March quarter and 0.1 percent in the December 2013 quarter. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news