Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Toyota Financial Services Builds Business Continuity

Toyota Financial Services Builds Business Continuity with Interactive Intelligence

IP communications platform supports business growth, improves customer service and reduces business risk

Auckland, 12 November 2012 - Toyota Financial Services New Zealand (TFS), New Zealand's largest motor vehicle manufacturer-owned finance company, has announced the deployment of Interactive Intelligence Group Inc.'s all-in-one IP business communications software suite, Customer Interaction Center (CIC). The company is using CIC to manage the telephony requirements of its national customer contact centre and Auckland-based main office, along with the co-located Auckland Sales Office of sister organisation, Toyota New Zealand.

CIC went live in August and is already delivering an improved flow of calls and new self-help options resulting in a better experience for customers and less double handling of calls by staff. In addition, the ability to contact specific staff more directly is providing time-saving benefits to callers in regular contact with TFS.

The IP-based solution has enabled the company to rationalise its number of phone lines, thereby reducing the cost of phone bills, while the ability to redirect incoming faxes to the company email system is delivering savings in handling and printing costs. Importantly, CIC also provides TFS with the assurance of an enhanced disaster recovery and business continuity capability through the ability to quickly and easily redeploy telephony services to alternate sites.

Glenn Armishaw, Development Group Manager, Toyota Financial Services said, “In selecting the solution we were after flexibility and scalability in regards to enabling our company's expansion. We wanted the ability to add functionality for more complex call centre capabilities and to record calls or play disclosure statements as required for compliance reasons. We also sought integration with our CRM package and core receivables systems, plus looked for 'future proofing' as best possible.”

Toyota Financial Services was established in 1989 and today has over $900 million in assets. The organisation offers a comprehensive range of vehicle financial, leasing and insurance products to customers via 50 Toyota Customer Centres nationwide, direct though its offices in Auckland, Wellington and Christchurch, and online.

Interactive Intelligence partner and business communications solutions specialist, Amtel, was responsible for the deployment of CIC at TFS.

About Toyota Financial Services
One of the first finance companies established by Toyota outside of Japan, Toyota Financial Services New Zealand has operated in New Zealand since 1989. Globally Toyota Financial Services operates in over 30 countries and regions and has in excess of $USD100bn in total assets and over 17 million customers.

In New Zealand TFS offers a full range of motor vehicle financing, leasing, fleet management and motor vehicle and payment protection insurance products. It has grown to be one of New Zealand’s largest finance companies being the biggest motor vehicle manufacturer-owned company in New Zealand with over 30,000 vehicles on the road. TFS New Zealand has an Aa2/AA- credit rating (as rated by Moodys and Standard & Poors), reflecting the strength of our parent company.

http://www.tfs.co.nz

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact centre automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
http://www.inin.com/au-nz

About Amtel
Amtel Communications is the New Zealand provider of Interactive Intelligence
http://www.amtel.co.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

BusinessDesk: APN's NZME Sees Future In Paywalls, Growth In Digital Sales

APN News & Media has touted a single newsroom concept for its NZME unit in New Zealand, similar to what Germany's Die Welt uses, saying an 'integrated sales proposition' is helping it win market share, including ... More>>

Labour Party: Global Milk Prices Now Lowest In 6 Years

The latest fall in the global dairy price has brought it to the lowest level in six years and shows there must be meaningful action in tomorrow’s Budget to diversify the economy, says Labour’s Finance spokesperson Grant Robertson. “Dairy prices ... More>>

BusinessDesk: NZ Inflation Expectations Creep Higher In June Survey

May 19 (BusinessDesk) - New Zealand businesses lifted their expectations for inflation over the next two years, sapping any immediate pressure on the Reserve Bank to cut interest rates, and prompting the kiwi dollar to jump higher. More>>

BusinessDesk: Lower Fuel Costs Drive Down NZ Producer Input, Output Prices

May 19 - Producer input and output prices fell in the first quarter, mainly reflecting lower fuel costs and weakness in prices of meat and dairy products. More>>

Media: Fairfax Media NZ Announces Senior Editorial Team

Fairfax Media New Zealand has today confirmed its new editorial leadership team, as part of a transformation of its newsrooms aimed at enhancing local and national journalism across digital and print. More>>

Science: Flavonoids Reduce Cold And Cough Risk

Flavonoids reduce cold and cough risk Research from the University of Auckland shows eating flavonoids – found in green tea, apples, blueberries, cocoa, red wine and onions – can significantly reduce the risk of catching colds and coughs. The research, ... More>>


BusinessDesk: RBNZ House Alert Speech The Catalyst For Government Action

Prime Minister John Key all but conceded that pressure from the Reserve Bank of New Zealand for concerted action on rampant Auckland house prices was one of the main catalysts for the government's weekend announcements about tightly ... More>>

BusinessDesk: How To Fall Foul Of The New Housing Tax Rules: Tips From IRD

Just because you rented out your investment property doesn't absolve you from paying tax, says the Inland Revenue Department in a summary of commonly made mistakes by non-professional property investors when it comes to their tax liability.More>>

Legal: Superdiversity Law, Policy And Business Stocktake Announced

Mai Chen, Managing Partner at Chen Palmer New Zealand Public and Employment Law Specialists and Adjunct Professor of Law at the University of Auckland, today announced the establishment ... More>>

Housing: More House Price Gains Expected

House price expectations remain high, with a net 56% of respondents expecting house prices will increase. Fears of higher interest rates are fading, consistent with the RBNZ’s signals this year. Affordability and a lack of houses for ... More>>

TDDA: State-Of-The-Art Drug Testing Laboratory To Open In Auckland

World leading drug testing agencies, The Drug Detection Agency (TDDA) and Omega Laboratories, open New Zealand laboratory More>>

Network: Bigpipe Launches Ultra-Fast Broadband Into Wellington

Bigpipe Launches Ultra-Fast Broadband into Wellington Naked broadband provider Bigpipe has extended its national reach, announcing today, the launch of its unlimited UFB offering into Wellington. The Spark Venture business is giving Wellingtonians the ... More>>

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news