Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Toyota Financial Services Builds Business Continuity

Toyota Financial Services Builds Business Continuity with Interactive Intelligence

IP communications platform supports business growth, improves customer service and reduces business risk

Auckland, 12 November 2012 - Toyota Financial Services New Zealand (TFS), New Zealand's largest motor vehicle manufacturer-owned finance company, has announced the deployment of Interactive Intelligence Group Inc.'s all-in-one IP business communications software suite, Customer Interaction Center (CIC). The company is using CIC to manage the telephony requirements of its national customer contact centre and Auckland-based main office, along with the co-located Auckland Sales Office of sister organisation, Toyota New Zealand.

CIC went live in August and is already delivering an improved flow of calls and new self-help options resulting in a better experience for customers and less double handling of calls by staff. In addition, the ability to contact specific staff more directly is providing time-saving benefits to callers in regular contact with TFS.

The IP-based solution has enabled the company to rationalise its number of phone lines, thereby reducing the cost of phone bills, while the ability to redirect incoming faxes to the company email system is delivering savings in handling and printing costs. Importantly, CIC also provides TFS with the assurance of an enhanced disaster recovery and business continuity capability through the ability to quickly and easily redeploy telephony services to alternate sites.

Glenn Armishaw, Development Group Manager, Toyota Financial Services said, “In selecting the solution we were after flexibility and scalability in regards to enabling our company's expansion. We wanted the ability to add functionality for more complex call centre capabilities and to record calls or play disclosure statements as required for compliance reasons. We also sought integration with our CRM package and core receivables systems, plus looked for 'future proofing' as best possible.”

Toyota Financial Services was established in 1989 and today has over $900 million in assets. The organisation offers a comprehensive range of vehicle financial, leasing and insurance products to customers via 50 Toyota Customer Centres nationwide, direct though its offices in Auckland, Wellington and Christchurch, and online.

Interactive Intelligence partner and business communications solutions specialist, Amtel, was responsible for the deployment of CIC at TFS.

About Toyota Financial Services
One of the first finance companies established by Toyota outside of Japan, Toyota Financial Services New Zealand has operated in New Zealand since 1989. Globally Toyota Financial Services operates in over 30 countries and regions and has in excess of $USD100bn in total assets and over 17 million customers.

In New Zealand TFS offers a full range of motor vehicle financing, leasing, fleet management and motor vehicle and payment protection insurance products. It has grown to be one of New Zealand’s largest finance companies being the biggest motor vehicle manufacturer-owned company in New Zealand with over 30,000 vehicles on the road. TFS New Zealand has an Aa2/AA- credit rating (as rated by Moodys and Standard & Poors), reflecting the strength of our parent company.

http://www.tfs.co.nz

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact centre automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
http://www.inin.com/au-nz

About Amtel
Amtel Communications is the New Zealand provider of Interactive Intelligence
http://www.amtel.co.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Maritime: Navigation Safety Review Raises Big Issues For The Govt

Shipping Federation: "The reports makes it clear that the ratification of the Maritime Labour convention (MLC) is long overdue. Only when the MLC is ratified will Maritime NZ be able to inspect and enforce the labour conditions on international ships visiting our ports." More>>

ALSO:

100 Years After Einstein Prediction: Gravitational Waves Found

For the first time, scientists have observed ripples in the fabric of spacetime called gravitational waves, arriving at the earth from a cataclysmic event in the distant universe. This confirms a major prediction of Albert Einstein’s 1915 general theory of relativity and opens an unprecedented new window onto the cosmos. More>>

ALSO:

Farming: Alliance Plans To Start Docking Farmer Payments

Alliance Group, New Zealand's second-largest meat cooperative, plans to start withholding some stock payments to its farmers from next week to bolster its balance sheet and force suppliers to meet their share requirements. More>>

ALSO:

Gambling: SkyCity First Half Profit Rises 30%, Helped By High Rollers

SkyCity anticipates the Auckland business will benefit from government gaming concessions which were triggered on Nov. 11 in recognition of SkyCity’s $470 million Convention Centre development. Morrison said the concessions would allow the Auckland business to lift its activity during peak period, noting it had a record revenue week over the Christmas and New Year period. More>>

ALSO:

Money For Light: Kiwi Scientists Secure Preferential Access To Synchrotron

Science and Innovation Minister Steven Joyce today announced a three-year investment of $2.8 million in the Australian Synchrotron, the largest piece of scientific infrastructure in the Southern Hemisphere, to secure preferential access for Kiwi scientists. More>>

Telco Industry Report: Investment Hits $1.7 Bln A Year

Investment in the telecommunications sector is $1.7 billion a year, proportionately one of the highest levels in the OECD, according to a report released today on the status of the New Zealand sector. More>>

ALSO:

PGPs: New Programme Sets Sights On Strong Wool

A new collaboration between The New Zealand Merino Company (NZM) and the Ministry for Primary Industries (MPI), announced today, aims to deliver premiums for New Zealand's strong wool sector... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news