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Pizza store manager to owner in five years

Media release : November 14, 2012
Pizza store manager to owner in five years

It's taken five short years for Annie Wang to transition from pizza store manager to franchise owner - and it's all built on the back of hard work and tenacity, including a stint door-knocking businesses while she was still manager at Domino's Glenfield, all so she could help the store grow its lunch hour business.

Wang took over ownership of the store on October 1, and says that it's been a steep but exciting learning curve so far.

"I have spent my entire career with Domino's. I started out working at the Beach Haven store, before getting transferred to Glenfield to manage the store as it wasn't doing as well as it could and they wanted me to help make some important changes."

Thirty-year-old Wang took on the challenge of transforming the Glenfield, including issuing a decree that the store must be left sparkling clean by the end of every shift.

"I gave a little speech to all the staff and requested that we all, including my boss and the former owner of Domino's Glenfield, come in and do a few extra hours to get the store into shape. I explained that if we clean every single day, then it will be easy to maintain a high standard of tidiness from then on," she says.

It is that dedication to quality and good presentation at all times that has ensured the store at 25 Chartwell Avenue passes every single OER inspection by Domino's head office, and Wang says the store has even received a few coveted five-star rankings - the highest accolade within the company for all Domino's stores across Australasia.

The OER inspections ensure that the stores have consistently high standards of food hygiene and preparation, store cleanliness, sales, marketing and customer service.

Other innovative initiatives included canvassing local Glenfield businesses to improve the store's lunch hour business, which had previously been slow.

Wang printed out special corporate vouchers and went door-knocking to every single business, offering staff discounted lunch time menus - and business boomed.

It's only been just over a month since Wang completed the journey from store manager to owner, but she already has many more plans to draw in more customers.

"I won't give away too much yet, but there are definitely other improvements I would like to make around the store. I still have a lot to learn though, so I think I'd like to take a few months just to learn the ropes. I haven't had too much paperwork to deal with before this, but now that's taken top priority. Head office has been really supportive, but they also believe in letting people find their own way."

She says that her degree in marketing and business from Auckland's Massey University will come in handy when implementing some of her new ideas.
"All I can say is; watch this space!"

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