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World leading service management system hosted in NZ


12 November 2012

World leading service management system hosted in NZ

ViFX Managing Director Geoff Olliff today announced the availability of a New Zealand-hosted service management system using the innovative Cherwell Service Manager platform. This addresses the privacy and data sovereignty issues affecting uptake of many types of cloud-based software.

“Many organisations are nervous about using software hosted in off-shore data centres. Concerns about US and other international laws are slowing adoption. In response to this, we are hosting Cherwell in Auckland and making it available in a number of deployment variants. We are showing New Zealand businesses that they can access the world’s leading service management software, while being assured about where their data resides.”

“Concerns over the lack of clarity about which nation’s laws govern data assets are real and generate nervousness, especially in the public sector. Sadly, these public sector organisations then miss out on benefits of cloud deployment options that include increased responsiveness, reduced costs and enhanced agility,” explained Mr Olliff. “We have responded by making world class software available from within our borders, as a service.”

David Gandar, General Manager of IT Service Management at ViFX, said choosing the right platform for this was vital, “Cherwell delivers user-friendliness well suited to the local enterprise needs for simplicity and flexibility. Cherwell offers a rich, engaging user experience with deep and powerful functionality. Recent surveys by Gartner Group & Forrester Research place it as a highly-rated application, a powerful endorsement of our decision” said Mr Gandar.

Mr Olliff said the service management system was fundamentally aligned to the ViFX mission, “we are here to help organisations realise the benefits of cloud style technology adoption, on demand, self-service, scalable and pay per use. We want New Zealand businesses to be more competitive, faster to market and to leverage technologies that help them win on a global scale. If this means helping companies to feel assured about their data’s location, that’s what we will do.”

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