Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Intelligent Engagement Platform Helps To Drive Sales

-- Intelligent Engagement Platform Helps To Drive Sales And Improve The Online Customer Experience This Holiday Season

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions that increase conversions and improve the customer experience online, announced today that it hosted over 860,000 chats on Cyber Monday— an increase of nearly 30% from 2011 and a new daily record for the Company. In addition to the record-breaking number of live chat interactions, LivePerson clients utilized multiple engagement tools, delivering personalized offers and click-to-call invitations, through the company's robust intelligent engagement platform.

(Logo: http://photos.prnewswire.com/prnh/20110105/NY24753LOGO-a)

With solutions that have been proven to increase online sales by up to 20 percent and average order size by 35 percent, LivePerson's cloud-based platform allows businesses to proactively and intelligently engage with prospects and customers in high volume, across multiple channels. In October 2012 alone, more than 1.8 billion site visits and more than 20 million chat engagements occurred on the LivePerson platform across its 8,500+ customers.

"Consumers today are demanding real-time assistance whenever they are connecting with a brand, especially during the busy holiday season," said Robert LoCascio, Founder and CEO of LivePerson. "The millions of personalized interactions we enable through our platform is a testament to both the value and demand for real-time intelligent engagement. By leveraging our solutions, our customers are not only creating a meaningful customer experience, they are driving new levels of business success."

To view LivePerson's recently-published consumer survey revealing insightful eCommerce trends for the 2012 holiday season, visit LivePerson's Connected Customer blog here http://www.liveperson.com/connected-customer/posts/liveperson-holiday-ecommerce-survey-2012 ).

To learn more about LivePerson, visit http://www.liveperson.com

About LivePerson LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Tel Aviv, London and Melbourne.

For more information, please visit http://www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Onetai Station: Overseas Investment Office Puts Ceol & Muir On Notice

The Overseas Investment Office (OIO) has issued a formal warning to Ceol & Muir and its owners, Argentinian brothers Rafael and Federico Grozovsky, for failing to provide complete and accurate information when they applied to buy Onetai Station in 2013. More>>

ALSO:

Tomorrow, The UN: Feds President Takes Reins At World Farming Body

Federated Farmers president Dr William Rolleston has been appointed acting president of the World Farmers’ Organisation (WFO) at a meeting in Geneva overnight. More>>

ALSO:

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news