Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Intelligent Engagement Platform Helps To Drive Sales

-- Intelligent Engagement Platform Helps To Drive Sales And Improve The Online Customer Experience This Holiday Season

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions that increase conversions and improve the customer experience online, announced today that it hosted over 860,000 chats on Cyber Monday— an increase of nearly 30% from 2011 and a new daily record for the Company. In addition to the record-breaking number of live chat interactions, LivePerson clients utilized multiple engagement tools, delivering personalized offers and click-to-call invitations, through the company's robust intelligent engagement platform.

(Logo: http://photos.prnewswire.com/prnh/20110105/NY24753LOGO-a)

With solutions that have been proven to increase online sales by up to 20 percent and average order size by 35 percent, LivePerson's cloud-based platform allows businesses to proactively and intelligently engage with prospects and customers in high volume, across multiple channels. In October 2012 alone, more than 1.8 billion site visits and more than 20 million chat engagements occurred on the LivePerson platform across its 8,500+ customers.

"Consumers today are demanding real-time assistance whenever they are connecting with a brand, especially during the busy holiday season," said Robert LoCascio, Founder and CEO of LivePerson. "The millions of personalized interactions we enable through our platform is a testament to both the value and demand for real-time intelligent engagement. By leveraging our solutions, our customers are not only creating a meaningful customer experience, they are driving new levels of business success."

To view LivePerson's recently-published consumer survey revealing insightful eCommerce trends for the 2012 holiday season, visit LivePerson's Connected Customer blog here http://www.liveperson.com/connected-customer/posts/liveperson-holiday-ecommerce-survey-2012 ).

To learn more about LivePerson, visit http://www.liveperson.com

About LivePerson LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Tel Aviv, London and Melbourne.

For more information, please visit http://www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

New PGP: Sheep Milk Industry Gets $12.6M Crown Funding

The Sheep - Horizon Three programme aims to develop "a market driven, end-to-end value chain generating annual revenues of between $200 million and $700 million by 2030," according to a joint statement. More>>

ALSO:

Half Full: Fonterra Raises Forecast Milk Price

Fonterra Co-operative Group Limited today increased its 2016/17 forecast Farmgate Milk Price by 50 cents to $4.75 per kgMS. When combined with the forecast earnings per share range for the 2017 financial year of 50 to 60 cents, the total payout available to farmers in the current season is forecast to be $5.25 to $5.35 before retentions. More>>

ALSO:

Keep Digging: Seabed Ironsands Miner TransTasman Tries Again

The first company to attempt to gain a resource consent to mine ironsands from the ocean floor in New Zealand's Exclusive Economic Zone has lodged a new application containing fresh scientific and other evidence it hopes will persuade regulators after their initial application was turned down in 2014. More>>

Wool Pulled: Duvets Sold As ‘Premium Alpaca’ Mostly Sheep’s Wool

Rotorua business Budge Collection Limited (Budge) and sole director, Sun Dong Kim, were convicted and fined a total of $71,250 in Auckland District Court after each pleading guilty to four charges of misrepresenting how much alpaca fibre was in their duvets. More>>

Reserve Bank: Labour Calls For Monetary Policy To Expand Goals

Labour's comments follow a speech today by RBNZ governor Graeme Wheeler in which Wheeler sought to answer critics who variously say he should stop lowering interest rates, lower them faster, or that inflation-targeting should no longer be the primary goal of the central bank's activities. More>>

ALSO:

BSA Extension And Sunday Morning Ads: Digital Convergence Bill Captures Online Content

Broadcasting Minister Amy Adams has today announced the Government’s plans to update the Broadcasting Act to better reflect today’s converged market... The Government considered four areas as part of its review into content regulation: classification requirements, advertising restrictions, election programming and contestable funding. More>>

ALSO:

March 2017: Commerce Commission Delays Decision On Fairfax-NZME

The Commerce Commission has delayed its decision on the proposed merger between NZME and Fairfax Media's New Zealand assets, saying the deal is complex and it needs more time to assess the impact on both news content and the advertising market. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news