Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Intelligent Engagement Platform Helps To Drive Sales

-- Intelligent Engagement Platform Helps To Drive Sales And Improve The Online Customer Experience This Holiday Season

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions that increase conversions and improve the customer experience online, announced today that it hosted over 860,000 chats on Cyber Monday— an increase of nearly 30% from 2011 and a new daily record for the Company. In addition to the record-breaking number of live chat interactions, LivePerson clients utilized multiple engagement tools, delivering personalized offers and click-to-call invitations, through the company's robust intelligent engagement platform.

(Logo: http://photos.prnewswire.com/prnh/20110105/NY24753LOGO-a)

With solutions that have been proven to increase online sales by up to 20 percent and average order size by 35 percent, LivePerson's cloud-based platform allows businesses to proactively and intelligently engage with prospects and customers in high volume, across multiple channels. In October 2012 alone, more than 1.8 billion site visits and more than 20 million chat engagements occurred on the LivePerson platform across its 8,500+ customers.

"Consumers today are demanding real-time assistance whenever they are connecting with a brand, especially during the busy holiday season," said Robert LoCascio, Founder and CEO of LivePerson. "The millions of personalized interactions we enable through our platform is a testament to both the value and demand for real-time intelligent engagement. By leveraging our solutions, our customers are not only creating a meaningful customer experience, they are driving new levels of business success."

To view LivePerson's recently-published consumer survey revealing insightful eCommerce trends for the 2012 holiday season, visit LivePerson's Connected Customer blog here http://www.liveperson.com/connected-customer/posts/liveperson-holiday-ecommerce-survey-2012 ).

To learn more about LivePerson, visit http://www.liveperson.com

About LivePerson LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Tel Aviv, London and Melbourne.

For more information, please visit http://www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Statistics: Dairy And Travel Still Our Largest Export Earners

New Zealand earned $2.3 billion more from exports than we spent on imports during the year ended June 2015... total exports of goods and services were $67.5 billion, while total imports were $65.1 billion. More>>

ALSO:

Approval: Air New Zealand And Air China Launch New Alliance Route

Air New Zealand and Air China have today launched joint sales for a new daily direct service between Auckland and Beijing after receiving approval from New Zealand Minister of Transport Hon Simon Bridges to form a strategic alliance. More>>

ALSO:

Money Trading: FX Trader Jin Yuan Finance Warned Over Lack Of Monitoring

Jin Yuan Finance, an Auckland-based foreign exchange trader, has been warned over its lack of anti-money laundering processes in place in the first public notification by the Department of Internal Affairs. More>>

ALSO:

Auckland Surge, Possible Peak: House Values Accelerate At Fastest Annual Pace In 8 Years

New Zealand residential property values rose at their fastest annual pace in eight years in August, pushed higher by overflowing demand in Auckland, which is showing signs speculators think it has reached its peak, according to Quotable Value. More>>

ALSO:

Cash Money: Reserve Bank Launches New $5 And $10 Banknotes

The $5 and $10 final banknotes were revealed at an event at the Bank in Wellington, and will start to be released from mid-October 2015. More>>

ALSO:

Truck Sales Booted: Commerce Commission Files Charges Against Mobile Trader

The Commerce Commission has filed charges against a mobile trader, or truck shop operator, claiming he obtained money from customers by deception and never intended to supply them with the goods they paid for. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news