Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Report on electricity and gas complaint statistics

29 November 2012
Report on electricity and gas complaint statistics

In the six-months to 30 September 2012 the office of the Electricity and Gas Complaints Commissioner Scheme (EGCC) received 1,209 complaints about electricity and gas companies.

Until now statistics about the EGCC’s workload have only been published in the Annual Report. In May the Board advised member companies of the move to report statistics every six months and to include the names of member companies against certain statistics. This report is available on the publications page of www.egcomplaints.co.nz.
The statistics give numbers of:
enquiries - where the EGCC simply provides information
complaints - where a person expresses dissatisfaction with goods or services
complaints that reach deadlock (deadlocked complaints) - where a complaint is unresolved after a certain period of time, or the Commissioner is satisfied certain criteria have been met

The numbers of deadlocked complaints will be reported by member company, along with the company’s share of the total number of deadlocked complaints received in the period. Because there is great variation in the size of the member companies the report also shows market share, expressed as a percentage of the retail or network markets.

The Board believes publishing members’ names will provide member companies a benchmark and drive best practice in the industry. Members will be able to use the data for goal setting, and the Board believes this has the potential to reduce complaints and therefore the costs of the EGCC. Consumers also have an interest in this information and the Board and Minister of Consumer Affairs agree the information should be available to everyone.

The EGCC is the approved complaint resolution scheme for the electricity and gas industries. It can look at almost any complaint about an electricity or gas company. In the period covered by these statistics the EGCC was able to look at complaints where the amount in dispute was less than $20,000. From 1 October 2012, this was raised to $50,000, or up to $100,000 with the agreement of the member company. All retail and network companies must be members. The EGCC provides an option for complainants who have not been able to resolve complaints with the company.

For more information, contact:

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Crowdfinding: Awaroa Beach To Become Public Land If Appeal Succeeds

Conservation Minister Maggie Barry says a privately-owned beach will become part of the Abel Tasman National Park if an online crowdfunding campaign to buy it succeeds... More>>

ALSO:

Meat Workers Union: Waitangi Mondayisation Flaunted By Large Employer Of Maori

At the AFFCO Talley owned meat plant in Rangiuru, the company has resorted to bullying and threats... saying they could be disciplined and their union sued for an unlawful strike if workers exercise their rights to a paid day off tomorrow. More>>

Earlier:

ETS Review: Modelling Documents Released

Three technical documents are being released to help New Zealanders engage with the Emissions Trading Scheme (ETS) review, Climate Change Minister Paula Bennett says. More>>

ALSO:

Northland: Govt Plan Targets Transport, Web, Maori Assets

The government has released a 10-year plan to attract investors and lift economic growth in Northland, a region that perennially underperforms the rest of the country even while being endowed with natural beauty, productive land, minerals, a potential workforce, scope for manufacturing, forestry and aquaculture, and proximity to Auckland. More>>

ALSO:

Statistics: Unemployment Rate Falls To 5.3 Percent

The unemployment rate fell to 5.3 percent in the December 2015 quarter (from 6.0 percent), Statistics New Zealand said today. This is the lowest unemployment rate since March 2009. There were 16,000 fewer people unemployed than in the September ... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news