Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Report on electricity and gas complaint statistics

29 November 2012
Report on electricity and gas complaint statistics

In the six-months to 30 September 2012 the office of the Electricity and Gas Complaints Commissioner Scheme (EGCC) received 1,209 complaints about electricity and gas companies.

Until now statistics about the EGCC’s workload have only been published in the Annual Report. In May the Board advised member companies of the move to report statistics every six months and to include the names of member companies against certain statistics. This report is available on the publications page of www.egcomplaints.co.nz.
The statistics give numbers of:
enquiries - where the EGCC simply provides information
complaints - where a person expresses dissatisfaction with goods or services
complaints that reach deadlock (deadlocked complaints) - where a complaint is unresolved after a certain period of time, or the Commissioner is satisfied certain criteria have been met

The numbers of deadlocked complaints will be reported by member company, along with the company’s share of the total number of deadlocked complaints received in the period. Because there is great variation in the size of the member companies the report also shows market share, expressed as a percentage of the retail or network markets.

The Board believes publishing members’ names will provide member companies a benchmark and drive best practice in the industry. Members will be able to use the data for goal setting, and the Board believes this has the potential to reduce complaints and therefore the costs of the EGCC. Consumers also have an interest in this information and the Board and Minister of Consumer Affairs agree the information should be available to everyone.

The EGCC is the approved complaint resolution scheme for the electricity and gas industries. It can look at almost any complaint about an electricity or gas company. In the period covered by these statistics the EGCC was able to look at complaints where the amount in dispute was less than $20,000. From 1 October 2012, this was raised to $50,000, or up to $100,000 with the agreement of the member company. All retail and network companies must be members. The EGCC provides an option for complainants who have not been able to resolve complaints with the company.

For more information, contact:

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Tourism: China Southern Airlines To Fly To Christchurch

China Southern Airlines, in partnership with Christchurch Airport and the South Island tourism industry, has announced today it will begin flying directly between Guangzhou, Mainland China and the South Island. More>>

ALSO:

Dodgy: Truck Shops Come Under Scrutiny

Mobile traders, or truck shops, target poorer communities, particularly in Auckland, with non-compliant contracts, steep prices and often lower-quality goods than can be bought at ordinary shops, a Commerce Commission investigation has found. More>>

ALSO:

Auckland Transport: Government, Council Agree On Funding Approach

The government and Auckland Council have reached a detente over transport funding, establishing a one-year, collaborative timetable for decisions on funding for the city's transport infrastructure growth in the next 30 years after the government refused to fund the $2 billion of short and medium-term plans outlined in Auckland's draft Unitary Plan. More>>

ALSO:

Bullish On China Shock: Slumping Equities, Commodities May Continue, But Not A GFC

The biggest selloff in stock markets in at least four years, slumping commodity prices and a surge in Wall Street's fear gauge don't mean the world economy is heading for another global financial crisis, fund managers say. More>>

ALSO:

Real Estate: Investors Driving Up Auckland Housing Risk - RBNZ

The growing presence of investors in Auckland's property market is increasing the risks, and is likely to both amplify the housing cycle and worsen the potential damage from a downturn both to the financial system and the broader economy, said Reserve Bank deputy governor Grant Spencer. More>>

ALSO:

Annual Record: Overseas Visitors Hit 3 Million Milestone

Visitor arrivals to New Zealand surpassed 3 million for the first time in the July 2015 year, Statistics New Zealand said today. The record-breaking 3,002,982 visitors this year was 7 percent higher than the July 2014 year. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news