Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Report on electricity and gas complaint statistics

29 November 2012
Report on electricity and gas complaint statistics

In the six-months to 30 September 2012 the office of the Electricity and Gas Complaints Commissioner Scheme (EGCC) received 1,209 complaints about electricity and gas companies.

Until now statistics about the EGCC’s workload have only been published in the Annual Report. In May the Board advised member companies of the move to report statistics every six months and to include the names of member companies against certain statistics. This report is available on the publications page of www.egcomplaints.co.nz.
The statistics give numbers of:
enquiries - where the EGCC simply provides information
complaints - where a person expresses dissatisfaction with goods or services
complaints that reach deadlock (deadlocked complaints) - where a complaint is unresolved after a certain period of time, or the Commissioner is satisfied certain criteria have been met

The numbers of deadlocked complaints will be reported by member company, along with the company’s share of the total number of deadlocked complaints received in the period. Because there is great variation in the size of the member companies the report also shows market share, expressed as a percentage of the retail or network markets.

The Board believes publishing members’ names will provide member companies a benchmark and drive best practice in the industry. Members will be able to use the data for goal setting, and the Board believes this has the potential to reduce complaints and therefore the costs of the EGCC. Consumers also have an interest in this information and the Board and Minister of Consumer Affairs agree the information should be available to everyone.

The EGCC is the approved complaint resolution scheme for the electricity and gas industries. It can look at almost any complaint about an electricity or gas company. In the period covered by these statistics the EGCC was able to look at complaints where the amount in dispute was less than $20,000. From 1 October 2012, this was raised to $50,000, or up to $100,000 with the agreement of the member company. All retail and network companies must be members. The EGCC provides an option for complainants who have not been able to resolve complaints with the company.

For more information, contact:

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Air NZ Wine Awards: Victory For Villa Maria As Pinot Noir Thrills

It was a night to remember as Villa Maria Estate picked up one of the highest accolades of the evening, the O-I New Zealand Reserve Wine of the Show Trophy, at the 28th Air New Zealand Wine Awards. The Villa Maria Single Vineyard Southern Clays Marlborough ... More>>

ALSO:

Future Brighter Money: RBNZ Releases New Bank Note Designs

New Zealand’s banknotes are getting brighter and better, with the Reserve Bank today unveiling more vibrant and secure banknote designs which will progressively enter circulation later next year. More>>

ALSO:

Commerce: Supermarket Inquiry Finds No Breaches By Countdown

The Commerce Commission inquiry into anti-competitive behaviour by Countdown supermarkets, alleged by former Labour Party MP Shane Jones, has found nothing to warrant prosecution, although it warns supermarkets to take care in the way they communicate... More>>

ALSO:

Crown Accounts: English Flags ‘Challenge’ To Budget Surplus

Finance Minister Bill English is warning next month’s half yearly fiscal and economic update from the Treasury may not forecast a budget surplus, saying that returning the government’s accounts to surplus in 2015 will be “a challenge”, given the decline in commodity prices and weak global inflation. More>>

ALSO:

March 2015: Netflix To Launch In Australia And New Zealand

World’s Leading Internet Television Network to Offer Original Series, Movies, Documentaries, Stand-Up Comedy Specials and TV Shows for Low Monthly Price More>>

ALSO:

Price Of Cheese (Is Up): Dairy Product Prices Fall To Five-Year Low

Dairy product prices fell in the latest GlobalDairyTrade auction to the lowest level in more than five years, led by declines in rennet casein and skim milk powder. More>>

ALSO:

Gordon Campbell: On The Australians Scoring Trade Points Against Us With The Chinese

It hasn’t been a great year for Trade Minister Tim Groser... To top it off, Australia has just signed a FTA with China that has far better provisions on dairy exports than what New Zealand currently enjoys in our own FTA with China. More>>

ALSO:

Iwi & Local Consultation: Oil And Gas Block Offer 2015 Begins

Energy and Resources Minister Simon Bridges today announced the start of the Block Offer 2015 process for awarding oil and gas exploration permits. More>>

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news